Oracle EBS P2P Production Support Lead Business Analyst

Citi; Pune District; Sur place; INR 4 000 000 - 6 500 000; Plein temps

Résumé du poste

Citibank (Switzerland) AG seeks an experienced Oracle EBS P2P Production Support Lead Business Analyst in Pune, India. The role focuses on leading complex P2P support, coordinating with multiple teams, and ensuring SLAs are met through issue resolution and functional specs.

Ideal candidates have 15+ years in Oracle ERP, strong Procure to Pay knowledge, SQL/PLSQL skills, and experience with UAT and BRD artifacts. Hybrid work in Pune area with global collaboration opportunities.

Qualifications

• 15+ years of Oracle ERP experience in P2P modules.
• Strong knowledge of Procure to Pay suite including AP/GL/FA/PA/iSupplier.
• SQL/PLSQL expertise and data modeling understanding.
• ITIL/Support process familiarity and debugging skills.

Responsabilités

• Lead Production support for Oracle ERP P2P, handling complex queries and SLAs.
• Coordinate with cross-functional teams for timely issue resolution and production migration.
• Prepare functional specs, design docs and training materials as needed.
• Coordinate with vendors and Oracle Support for bug fixes and data fixes.
• Support UAT and BRD testing, ensuring accuracy and traceability.

Connaissances

Oracle ERP

Procure to Pay

SQL/PLSQL

Data analysis

Problem solving

Communication

Leadership

Formation

Bachelor's degree/University degree or equivalent experience

Master's degree preferred

Outils

Oracle Workflow

Description du poste

## Oracle EBS P2P Production Support Lead Business AnalystApply: Hybrid: 1/124, SHIVAJI GARDENS, MOONLI: Pune Maharashtra India: Full time: Posted Today: 26997020**Job Description**The candidate will execute a wide range of product support activities within Citi’s Third-party Source to Pay technology / Supply Chain functions, both quantitative and qualitative in nature to support Citi’s Procure to Pay application landscape.* Primarily support the tracking of the portfolio of development initiatives, programs, risks, and issues within the milestone process which is reported to the Technology Business Heads, and has high visibility across senior technology managers.* Lead Production support functional query handling for complex production issues, work with cross functional teams to progress/resolve on a timely basis, ensure adherence of SLAs.* Proven experience with Oracle ERP Applications across implementation, support and enhancement type of projects. Experience/Familiarity with a Supply Chain Operations organization is preferred, but not required.* **Experience** in Oracle P2P modules, Purchasing, iProcurement, iSupplier, Accounts Payables, Accounts Receivables, General ledger, Fixed assets or project accounting.* Exposure to Oracle workflows, customization and solutioning approaches* Resolve and perform root cause analysis on complex Production Support Issues Partners with business to understand their requirement needs. Prepares Functional Specifications and Design documents. Performs system configuration. Create / Update training material as and when needed. Ensure procedural documents are up-to-date. Participate in User Acceptance testing (UAT) as needed.* Work on complex production support queries and provide timely resolution for tickets, both Incidents and Requests* Prepares Functional Specifications and Design documents. Performs system configuration. Create / Update training material as and when needed.* Work with oracle Support for any product related bugs/data fixes through Oracle Service Requests and ensure timely progress and delivery of solutions.* Should be able to provide guidance for vendor support team* Should have good understanding of ITIL Support process, Oracle financial applications* Work on enhancements/change requests as part of legal & regulatory requirements* Co-ordinate with multiple stakeholders to ensure timely delivery of BRDs, testing support, resolution of UAT issues and production migration support* Provide analytical support by writing complex queries.* Maintain positive and trusted working relationships with all business and internal stakeholders. Partners with business clients to understand their requirement needs.* Schedule meetings as required, including preparation of meeting agendas and meeting minutes. **Job Skills/Qualifications:*** 15 plus years of relevant experience in Oracle ERP modules.* Strong knowledge on Oracle ERP Procure to Pay suite of modules, version R12.1.3 or higher* Good knowledge on Procure to Pay suite, AP, Purchasing, iProcurement, GL, FA, PA or iSupplier* Good knowledge on SQL/PL SQL queries* Understanding of Oracle data models and integration with other modules* Hands on experience in Oracle debugging techniques, excellent problem solving skills* Experience of using AI tools to enhance workflows and work products in Oracle ERP domain.* Preferred experience interacting with multiple clients/users in an IT analyst role requiring strong organizational skills and business judgment.* Demonstrated ability to methodically synthesize and analyze data with precise qualitative outputs.* Attention to detail to ensure precision of data and overall quality of outputs.* Experience with Microsoft Office tools (Word, Excel, PowerPoint, Visio, etc.).* Ability to embrace and master new technologies and changing processes.* Can work independently with minimal supervision is required, as well as ability to work effectively in a team-oriented atmosphere.* Excellent follow-up skills with attention to detail and ability to multi-task, strong leadership skills, strong team-orientation and interpersonal skills, flexibility and strong analytical skills.* Strong written/verbal communication skills.* Ability to establish rapport and build effective relationships across functions, across regions, and across all levels of management.* Motivated self-starter with a strong sense of urgency and possesses the ability to successfully manage multiple requests in a deadline-driven environment **Education:*** Bachelor's degree/University degree or equivalent experience* Master's degree preferred