Oracle Cloud-CX-Functional

Birlasoft; Bengaluru; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

Birlasoft in Bengaluru seeks an experienced Oracle Field Service Cloud (OFS) Functional Lead / Senior Consultant to drive design, configuration, and adoption for field service operations. You will run workshops, CRP, SIT, UAT, and support go-live with hyper-care, translating business requirements into scalable OFS solutions.

The ideal candidate has 7–12 years in Oracle CX/Field Service, hands-on OFS expertise, and a track record of at least one to two full-cycle OFS implementations,

Qualifications

• 7–12 years of Oracle CX / Field Service experience.
• Hands-on experience with Oracle Field Service Cloud.
• Minimum 1–2 full-cycle Oracle Field Service / OFS implementations.
• Experience working with business stakeholders and technical teams.

Responsibilities

• Lead functional solution design and configuration for Oracle Field Service Cloud.
• Conduct and support business requirement workshops, CRP, SIT, and UAT activities.
• Configure OFS based on business requirements and field-service processes.
• Support cutover planning, readiness activities, go-live, and hyper-care.
• Analyze business processes and recommend appropriate OFS configurations and improvements.
• Identify potential adoption challenges and support business users during implementation.
• Own the creation and maintenance of Oracle Field Service training documentation and user guides.
• Provide functional support and troubleshooting during testing and post-go-live phases.

Skills

Oracle Field Service Cloud

Routing and scheduling

Capacity management

Debriefing

Mobility and technician workflows

Technician dispatch

REST APIs

Oracle CX Field Service

Tools

REST APIs

Middleware

JDE ERP integration

Job description

Oracle Field Service Cloud – Functional Lead / Senior Consultant

Job Summary

We are looking for an experienced Oracle Field Service Cloud (OFS) Functional Lead / Senior Consultant to support Oracle CX Field Service implementations and transformation initiatives. The candidate will independently drive functional design, configuration, business workshops, scheduling/debrief processes, testing, training, and business adoption for field service operations.

The ideal candidate should have strong hands-on experience with Oracle Field Service Cloud and the ability to translate field-service business requirements into scalable OFS solutions.

Experience

• 7-12 years of overall experience in Oracle CX / Field Service.
• Strong hands-on experience with Oracle Field Service Cloud.
• Minimum 1-2 full-cycle Oracle Field Service / OFS implementations.
• Experience working directly with business stakeholders and technical teams.

Key Responsibilities

• Lead functional solution design and configuration for Oracle Field Service Cloud.
• Conduct and support business requirement workshops, CRP, SIT, and UAT activities.
• Configure OFS based on business requirements and field-service processes.
• Support cutover planning, readiness activities, go-live, and hyper-care.
• Analyze business processes and recommend appropriate OFS configurations and improvements.
• Identify potential adoption challenges and support business users during implementation.
• Own the creation and maintenance of Oracle Field Service training documentation and user guides.
• Provide functional support and troubleshooting during testing and post-go-live phases.

Required Functional Expertise

The candidate should have strong knowledge of the following Oracle Field Service Cloud capabilities:

• Resources and resource structures
• Capacity and capacity management
• Routing and scheduling
• Quotas
• Calendars and working hours
• Activity types and activity management
• Mobility and field technician workflows
• Technician assignment and dispatch processes
• Debriefing
• Activity completion and status updates
• Field service execution and operational workflows
• Configuration of OFS to support real-world field operations

Integration Knowledge

• Good understanding of OFS integrations with JDE ERP or other ERP systems.
• Ability to work effectively with technical/integration teams.
• Working knowledge of REST APIs and middleware touchpoints.
• Understanding of downstream transactions, debrief updates, and integration-driven status/transaction updates.
• Ability to analyze functional requirements related to inbound and outbound OFS integrations.

The candidate should be able to demonstrate practical experience through examples, including:

• Previous OFS solution and design decisions.
• Complex scheduling and routing challenges and how they were addressed.
• Debriefing and activity-completion challenges.
• Configuration decisions made to support field technicians and business operations.
• Business adoption risks encountered during implementation and how they were mitigated.
• Experience managing functional discussions with business stakeholders.
• Experience working across functional and technical teams to deliver OFS solutions.

Certification

• Oracle Field Service Cloud Certification is preferred