Oracle B2C Service Cloud Specialist

Infosys; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Infosys in Hyderabad is seeking an experienced Oracle B2C Service Cloud professional to design, implement, customize, and optimize Oracle B2C Service Cloud solutions for superior customer experiences across large enterprise environments.

You will lead proposals, design solutions, plan configurations, run pilots, and participate in demonstrations and POC workshops, while mentoring teams to ensure delivery within budget and guidelines.

Qualifications

• 5–15 years of progressive experience in Oracle B2C Service Cloud implementation, development, customization and support.
• Strong understanding of Oracle B2C Service Cloud architecture, data model, configuration and customization capabilities.
• Proven expertise in developing Custom Scripts, Custom Processes, BUI Extensions/Add-Ins, Business Rules and Workspaces.
• Experience with REST APIs for integrating Oracle B2C Service Cloud with other systems.

Responsibilities

• Diagnose client issues, design innovative solutions and facilitate deployment for client delight.
• Develop proposals by owning parts of the proposal document and contributing to solution design.
• Plan configuration activities, tailor the product to design, conduct pilots and resolve requirements and design queries.
• Lead solution demonstrations, POC workshops and prepare effort estimates aligned to client budgets and guidelines.
• Lead small projects and contribute to organizational initiatives with high-quality, value-adding solutions.

Skills

Oracle B2C Service Cloud

REST APIs

SQL

JavaScript

jQuery

ROQL

ConnectPHP

OIC

HTML/CSS

Education

ME/MTech/MSc/BTech/B.E./BSc

Tools

Oracle B2C Service Cloud (RightNow CX)

Data Sync

Element Manager

Job Scheduler

External Objects

Job description

Job DescriptionWe are seeking a highly experienced and skilled Oracle B2C Service Cloud professional to join our dynamic team. These roles offer an exciting opportunity to leverage your expertise in designing, implementing, customizing, and optimizing Oracle B2C Service Cloud solutions to deliver exceptional customer experience. The ideal candidate will possess a strong blend of technical proficiency, functional understanding, and leadership capabilities, with a proven track record of success in complex enterprise environments.

Roles Responsibilities

A day in the life of an Infoscion

• As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight.
  
• You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
  
• You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design
  
• You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization's financial guidelines
  
• Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers.
  If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Technical Requirement

• 5-15 years of progressive experience in Oracle B2C Service Cloud (RightNow CX) implementation, development, customization, and support.
  
• Deep understanding of Oracle B2C Service Cloud architecture, data model, configuration, and customization capabilities.
  
• Proven expertise in developing Custom Scripts, Custom Processes, BUI Extensions/Add-Ins, Business Rules, and Workspaces.
  
• Strong experience with REST APIs for integrating Oracle B2C Service Cloud with other systems.
  
• Proficiency in PHP, .NET, HTML, CSS, JavaScript, jQuery, ROQL, and ConnectPHP.
  
• Experience with middleware/integration platforms such as Oracle Integration Cloud (OIC).
  
• Familiarity with Oracle B2C features like Job Scheduler, Element Manager, Data Sync, and External Objects.
  
• Strong knowledge of database concepts and proficiency in SQL.
  
• Excellent analytical, problem-solving, and troubleshooting skills with a keen eye for detail.
  

Additional Responsibility

• Oracle B2C Service Cloud certifications are a significant plus.
• Lead the architectural design and blueprinting of Oracle B2C Service Cloud solutions, aligning with business objectives, industry best practices, and future scalability.
  
• Translate complex business requirements into detailed technical specifications and solution designs.
  
• Design and implement end-to-end solutions, encompassing self-service portals, agent desktops, knowledge management, and integration points.
  
• Provide expert guidance on leveraging Oracle B2C Service Cloud features like Job Scheduler, Element Manager, Data Sync, and External Objects.
  
• Stay current with the latest Oracle B2C Service Cloud features, enhancements, and roadmap, ensuring the integration of new functionalities.
  

Educational RequirementME,MSc,MTech,Bachelor of Engineering,BSc,BTech

Preferred SkillsTechnology->Enterprise Application - CRM->Oracle Engagement Cloud (Sales Cloud)->Right Now

Service LineEnterprise Package Application Services