Ops Support Specialist

Citigroup; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Job summary

Citigroup in Hyderabad is seeking an Ops Support Specialist 5 to join the Core Team, providing day-to-day operations support including documentation, record storage, account maintenance, imaging and account openings.

The role acts as a liaison between operations staff, relationship managers, project managers, custodians and clients, ensuring adherence to Citi processes while supporting risk controls.

Qualifications

• 3–5 years of relevant experience.
• Pref Core Banking experience: transaction processing, recon, dispute, payments, checks, loan/mortgage ops.
• Background in financial calculations, data validation, or transaction-related calculation.
• Proficient in Microsoft Office.
• Comprehensive knowledge of dispute processes.
• Ability to work unsupervised and apply problem-solving.
• Willingness to work weekends to support Pega releases and COB testing.
• Knowledge of Pega and G36 functionality, CoB testing, and TRs.
• Strong analytical and communication skills.

Responsibilities

• Resolve customer inquiries and supervise escalated issues, providing efficient service to Citi's clients.
• Identify opportunities to offer value-added products while adhering to laws and regulations governing telesales.
• Communicate daily with management on productivity, MIS indicators, and provide updates for correct financial entries.
• Facilitate training and assist with staff questions in Disputes, as needed.
• Support a broad array of products and services.
• Assist with Lean and process improvement projects.
• Resolve complex problems per best practices, escalating as needed.
• Assess risk with business decisions, safeguarding Citi, its clients and assets.
• Escalate, manage and report control issues with transparency.

Skills

Microsoft Office

Dispute process

Pega

Analytical skills

Problem solving

Education

High School diploma

Tools

G36

Trust Receipts

Job description

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 3 -5 years of relevant experience
• Pref Core Banking experience : Transaction processing , Recon, Dispute, Payment processing, Check processing, Loan Ops, Mortgage Ops.
• Background into financial calculations, data validation, or transaction-related calculation.
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Shift timings: 24*7 setting, flexible to work in core night shifts, might require working on Saturdays

Education

• High School diploma or equivalent

EEO and Diversity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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