Ops Management – Supervising Associate

Jobtailor; Ernakulam; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

EY is seeking a seasoned Brand & Marketing Operations professional to manage project coordination and drive operational efficiency across global client engagements. You will analyze data, cleanse datasets and support deployment and procurement processes, ensuring timely delivery and value alignment.

The role requires strong communication, stakeholder management and proficiency with Power BI, SharePoint Online and MS Office, with flexibility to work across time zones.

Qualifications

• Overall 8–10 years of experience in brand, marketing operations and related areas.
• Proficient in MS Office and data tools (Excel, Power BI, SharePoint).
• Experience collaborating with global clients and multiple stakeholders.

Responsibilities

• Perform Brand & Marketing operations management and project coordination
• Promptly resolve operational issues and align operations with client value
• Collaborate with stakeholders to deliver tasks within agreed timeframes
• Facilitate cross-departmental collaboration and improve operational efficiency
• Analyze data and improve business processes
• Execute data cleansing and manage project assets
• Orchestrate deployment activities for projects
• Manage shared mailboxes and oversee ticketing items
• Support procurement from requisitions through purchase orders

Skills

Brand Management

Marketing Operations

Data Analysis

Project Coordination

Stakeholder Collaboration

Communication Skills

Education

Bachelor’s degree or Master’s degree

Tools

MS Excel

Power BI

SharePoint Online

OneDrive

Microsoft Project

Jira

Trello

ChatGPT/Copilot

Job description

• Perform Brand & Marketing operations management and project coordination
• Promptly resolve operational issues and align operations with client value
• Collaborate with stakeholders and specialist areas to deliver tasks within agreed timeframes
• Facilitate cross-departmental collaboration and improve operational efficiency
• Analyze data and improve business processes
• Execute data cleansing, update project forms and manage project assets
• Orchestrate deployment activities for projects
• Manage shared mailboxes and oversee ticketing items
• Contribute to budget planning, reporting and expense monitoring
• Assist with project planning, execution and closure, including resource allocation and timeline management
• Support procurement from requisitions through purchase orders and invoice processing
• Identify, assess and mitigate operational risks
• Manage and update EY.com web pages with the EY.com team
• Format presentations and decks and handle SCORE submissions
• Prepare analyst briefing books, conduct surveys, generate event reports and support webcast operations
• Draft and publish meeting minutes and conduct research
• Motivate colleagues and manage conflicts

Requirements

• Overall 8–10 years of experience
• 4–5 years of relevant experience
• Bachelor’s degree or master’s degree
• Flexibility to support UK/US time zones
• Experience working with global clients
• Practical experience with MS Excel, Word, PPT, Outlook, Teams, Power BI, SharePoint and OneDrive
• Experience in building ey.com pages preferred
• Knowledge of project management concepts and methodologies
• Good understanding of brand, marketing and communications
• Proficiency in Microsoft Office Suite
• Hands-on experience with Modern SharePoint Online, Microsoft Power BI, Microsoft OneDrive and ChatGPT/Copilot
• Knowledge of project management methodologies and tools, including Microsoft Project, Trello and Jira
• Strong written and verbal communication skills
• Strong organizational, interpersonal, analytical, problem-solving and decision-making skills
• Exceptional attention to detail
• Ability to prioritize tasks, manage time and adapt to shifting priorities
• Ability to build and leverage relationships across internal groups and organizational levels
• Flexibility to work varying shifts accommodating global time zones

Core Competencies

Demonstrates expertise in Brand and Marketing Operations Management, with a strong focus on project coordination, data analysis, and cross-departmental collaboration. Proficient in managing operational efficiency and client value while utilizing project management methodologies and tools.

Highest-signal resume keywords

• Project Management Methodologies
• Data Analysis
• Microsoft Office Suite
• Operational Efficiency
• Stakeholder Collaboration

ATS Optimization Keywords

Hard Skills

• Project Management
• Data Cleansing
• Budget Planning
• Resource Allocation
• Operational Risk Assessment
• Microsoft Excel
• Microsoft Power BI
• Modern SharePoint Online
• Microsoft Project
• Jira

Soft Skills

• Strong Communication Skills
• Organizational Skills
• Interpersonal Skills
• Analytical Skills
• Problem-Solving Skills

Industry Keywords

• Brand Management
• Marketing Operations
• Global Client Experience
• Operational Efficiency
• Cross-Departmental Collaboration

Tools & Technologies

• MS Excel
• MS Word
• MS PowerPoint
• MS Outlook
• MS Teams
• SharePoint
• OneDrive
• ChatGPT/Copilot
• Trello