Opportunity Engagement Specialist

EY; Ernakulam; In loco; INR 500.000 - 700.000; Tempo pieno

Descrizione del lavoro

EY India seeks a professional for the Opportunity Engagement Lifecycle Centre of Excellence Level 2 to drive accurate, timely operational tasks across client engagements. You will own activities, coordinate with Engagement Business Partners, and support process improvements.

The role emphasizes quality, risk management and engagement economics while mentoring junior colleagues. Requirements include 2–3 years in administration/PM/customer service, proficiency with Microsoft systems and databases,

Competenze

• 2-3 years experience in administration, project management or customer service.
• Proficiency with Microsoft systems and databases.
• Experience in fast-paced environments and problem-solving ability.

Mansioni

• Take full ownership of assigned tasks and coordinate with EBPs to ensure timely, high-quality delivery.
• Complete tasks accurately within SLAs and mark as completed when actions are finished.
• Identify and advocate for process improvements to support efficient working principles.
• Act as a knowledge resource, mentor juniors and share best practices within the Center of Excellence.
• Liaise with stakeholders to gather inputs and share information as needed.
• Support change initiatives, pilot new tools, processes, and methodologies.

Conoscenze

Problem solving

Attention to detail

Coordination & planning

Adaptability

Strumenti

Microsoft Office

Databases

Descrizione del lavoro

Job Summary

The Opportunity Engagement Lifecycle (OEL) Centre of Excellence Level 2 is a professional role that ensures accurate and timely completion of operational tasks across client engagements while taking full ownership of assigned activities. Working closely with Engagement Business Partners (EBPs), this role drives profitable growth and effective service delivery, advocates for process improvements, and supports change initiatives. Level 2 team members act as knowledge resources, mentor junior colleagues, and help embed new ways of working.

Three focus Pillars of the role

• Quality & Risk Management Monitor and complete earlystage lifecycle activities: set up engagement/controls files; complete a subset of nonjudgmental PACE tasks (fill in basic components and independence consultations); draft Statements of Work (SoWs); complete Working at Risk processes; prepare NDA, Risk Memo, and Ethical Wall Agreements; and archive projects in relevant systems.
• Engagement Economics Own tasks that support the financial health of engagements: creating pricing plans, building and updating budgets, creating engagement codes, completing EstimatetoComplete (ETC) processes, and managing code closure activities.
• Working Capital Support transactions and financial controls: process and track supplier/subcontractor payments and prepare/issue client invoices in line with engagement terms.

Your key responsibilities

• You will take full ownership of assigned tasks, coordinating with EBPs and other stakeholders to ensure timely and high-quality delivery.
• Complete tasks accurately and within agreed SLAs; mark tasks complete once fully actioned.
• Identify and advocate for process improvements to support efficient working principles.
• Act as a knowledge resource, share best practices and mentoring junior team members to build capability within the CoE.
• Liaise with stakeholders and other teams to gather necessary inputs and share relevant information as needed.
• Support change initiatives, including piloting new tools, processes, and methodologies, and helping colleagues adapt to new ways of working.
• Remain adaptable and open to shifting priorities, supporting the team in areas of greatest demand.

Skills and attributes for success

• Attention to detail and commitment to high quality.
• Co-ordination skills with the ability to manage complex tasks with accuracy and speed.
• Excellent planning and prioritisation skills to manage multiple deadlines effectively.
• Ability to exercise strong judgement knowing when to flag issues and when to make own decisions.
• Strong numerical and data analysis skills.
• Ability to convey complex information clearly and concisely.
• Pro-active "can do" attitude, reliable team member with the ability to work effectively with others and share information readily.
• Curiosity and a continuous improvement mindsetwilling to challenge the status quo and suggest better ways of working.
• Flexibility to adapt to changing processes, tools, or team priorities.

To qualify for the role you must have

• 2-3 years experience gained in an administration/project management/customer service role.
• Evidence of proficiency in Microsoft systems and databases.
• Evidence of working well in a fast-paced environment.
• Evidence of problem solving.