Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk

Kotak Mahindra Bank Ltd; Indore District; Presencial; INR 350.000 - 520.000; Jornada completa

Descripción de la vacante

Kotak Mahindra Bank Ltd seeks a proactive banking operations professional for the Customer Service Desk, specializing in RTGS/NEFT, fund transfers, and tax payments. The role emphasizes accurate transaction processing, strong communication with clients, and solid Excel-based record-keeping.

The candidate will support branch, mid-office, or front-office operations, ensuring compliance and timely resolution of issues while contributing to service improvements.

Formación

• Hands-on experience in banking operations, especially RTGS/NEFT, fund transfers and tax payments.

Responsabilidades

• Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at branch, mid-office, or front office level.
• Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.
• Ensure compliance with internal policies and regulatory guidelines during transaction processing.
• Maintain and update transaction records and reports using Excel and internal banking systems.
• Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.
• Monitor transaction queues and ensure timely execution of all payment instructions.
• Assist in audits and internal reviews by providing necessary documentation and reports.
• Continuously identify areas for process improvement and contribute to enhancing service delivery.

Conocimientos

Communication skills

Customer service

Excel proficiency

Attention to detail

Herramientas

Banking systems

Descripción del empleo

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

• Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level.
• Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.
• Ensure compliance with internal policies and regulatory guidelines during transaction processing.
• Maintain and update transaction records and reports using Excel and internal banking systems.
• Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.
• Monitor transaction queues and ensure timely execution of all payment instructions.
• Assist in audits and internal reviews by providing necessary documentation and reports.
• Continuously identify areas for process improvement and contribute to enhancing service delivery.