Operations Support Agent

FedEx Express México; India; On-site; INR 279,000 - 446,000; Full time

Job summary

INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. is seeking an Operations Support Agent in Cochin to ensure timely completion of processes and adherence to standards. The role emphasizes accuracy, planning, and strong PC skills.

You will identify anomalies, apply rules, and escalate complex issues to senior team members as needed in a fast-paced environment. Regular working hours equate to a 48-hour week with a regular worker type.

Qualifications

• Completion of defined processes and procedures to deadline.
• Identify anomalies as they arise and use judgement to resolve.
• For complex issues, escalate to senior team members.

Responsibilities

• Completion of defined processes and procedures to deadline.
• Identify anomalies and resolve using rules and procedures.
• Escalate complex issues to senior team members when needed.

Skills

Accuracy & Attention to Detail

Microsoft Office & PC Skills

Planning & Organizing Skills

Interpersonal Skills

Problem Solving Skills

Job description

What can you expect as a FedEx team member?

Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world-from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package

We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company

Company:INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.

Location

City: Cochin

Working Hours & Type

Scheduled Weekly Hours:48

Worker Type:Regular

Posting Dates

Posting Start Date22-Oct-2026

Posting Close Date: 4-Nov-2026

Job Family

Job Family: FXE-MEISA: Operations Support Agent

Position Summary

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may elevate to senior team members.

Key Skills

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

About FedEx Express

FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air and ground network to speed delivery of time-sensitive shipments. To learn more about how FedEx connects people and possibilities around the world, please visit about.fedex.com. FedEx offers a wide range of opportunities in our offices around the world. Search here for jobs in any of our Middle East, Indian Subcontinent and Africa markets.