Operations Specialist III

Xometry; Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Xometry is hiring an Operations Specialist III in Bengaluru to support rapid customer growth and address manufacturing and supply chain challenges. The role involves coordinating cross-functional teams to ensure on-time delivery, quality, and high customer satisfaction, while leveraging industry tools and processes in a fast-paced environment.

Ideal candidates bring 3+ years in project management, supply chain, or customer service, with a Bachelor's in a related technical field and strong

Qualifications

• 3+ years of related experience in manufacturing or operations.
• Experience in project management, supply chain, and customer service is required.
• Bachelor's degree in Supply Chain, Engineering, or a related technical field preferred.

Responsibilities

• Improve on-time delivery, quality, and customer satisfaction.
• Track and monitor multiple orders and partner jobs.
• Provide outstanding customer and partner service with updates on order status.
• Apply technical knowledge on manufacturing design and production to meet schedules.
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping to support processes.
• Communicate with stakeholders and drive automation of complex processes.

Skills

Project management

Supply chain

Customer service

Education

Bachelor's degree in Supply Chain, Engineering, or related technical field

Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is a fast-growing digital technology company that is disrupting the manufacturing industry. We are hiring for Operations Specialists to support our rapid customer growth. Experience the ultimate in customer, manufacturing partner, product and technology diversity. Work in a fast-paced environment making meaningful daily contributions to drive stakeholder satisfaction. Use industry leading tech tools in an entrepreneurial environment while further developing your multi-tasking, problem solving and communication skills.

As a Operations Specialist III, you will be part of a fast-moving team of engineering, business, and supply chain professionals who solve manufacturing and supply chain problems for custom manufactured parts. In this role, your primary responsibilities will be:

Functional Responsibilities:

• Take proactive actions to improve on-time delivery, quality, and customer satisfaction.
• Track and monitor multiple customer orders and partner jobs, ensuring timely progress and completion.
• Provide outstanding customer and partner service by building strong relationships, fostering collaboration, and offering frequent, timely updates on order status.
• Apply technical knowledge—or leverage subject matter experts—on manufacturing design and production to ensure jobs are delivered on schedule.
• Understand supplier capabilities and perform supplier oversight activities, including phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions.
• Assess the impact of manufactured part rejections; communicate effectively with suppliers and customers to resolve issues and close cases.
• Manage customer complaints that result in product replacements.
• Report on the status, risks, and recovery efforts for troubled orders and jobs.
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes support on-time delivery and high customer satisfaction.
• Effectively communicate with all key stakeholders, including suppliers, customers, and leadership.
• Participate in initiatives to simplify and automate complex processes.
• Perform all work in compliance with Xometry’squality and safety systems, policies, and procedures.

Requirements for Applicants:

• Prior experience in project management, supply chain, and customer service is required.
• Minimum 3 years of related experience, preferably in manufacturing or operations.

Education:

• Bachelor's of Science degree in Supply Chain, Engineering, or a related technical field is preferred.
• Working knowledge or experience with manufacturing processes, engineering drawing requirements, and mechanical/electrical inspection methods.

Personal Qualities:

• Capable of performing root cause analysis and identifying solutions to complex problems.
• Self-starter who can work independently and drive tasks to completion.
• Strong organizational skills and the ability to thrive in a dynamic environment.
• Able to multitask, meet deadlines, and support all supplier quality field activities.
• Strongoral and written communication skills, with the ability to manage relationships upwards and laterally.

#LI-Hybrid

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.