Operations Service Lead

Telstra Corporation; Maharashtra; Presencial; INR 2.500.000 - 4.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-related pay

Learning programs access

Global presence

Maternity leave up to 26 weeks

Holidays: 12 days per year

Paid sick/casual leave: 12 days per yr

Insurance benefits: medical, life

Descripción de la vacante

Telstra is seeking an Operations Service Lead to head day-to-day delivery, performance, and continuous improvement of media and broadcast operations across India, coordinating with global teams and stakeholders to meet contractual commitments and customer expectations. The role emphasizes service readiness, operational excellence, and risk management.

Based in India with offices in multiple cities, the position offers exposure to global service delivery and opportunities to influence service

Responsabilidades

• Lead and coordinate daily operational activities across global service delivery teams.
• Monitor operational performance, service reliability, and customer experience against KPIs and SLAs.
• Ensure operational issues are identified, escalated, and resolved promptly.
• Oversee operational readiness for new services, products, and customer deliveries.
• Drive service excellence through proactive monitoring and continuous improvement initiatives.
• Develop and implement operational procedures, standards, and best practices.
• Ensure processes align with business objectives and customer requirements.
• Support incident, problem, change, and risk management processes; identify workflow improvements.
• Lead initiatives to enhance capabilities and reduce operational risk.
• Analyze operational data and trends to support decision-making.
• Implement scalable processes that support growth.
• Develop strong relationships with customers and internal stakeholders.
• Support customer reviews and service governance activities.

Descripción del empleo

Employment Type

Permanent

Closing Date

13 Nov 2026 11:59pm

Job Title

Operations Service Lead

Job Summary

The Operations Service Lead is responsible for leading the day-to-day delivery, performance, and continuous improvement of Telstra Broadcast Services' media and broadcast operations across India, while supporting global service delivery across multiple regions and time zones. The role ensures services are delivered efficiently, reliably, and in line with customer expectations, contractual commitments, and business objectives by managing operational processes, stakeholder relationships, service performance, and operational risk. Acting as the key operational liaison between customers, service delivery teams, engineering, product, project, and vendor partners, the Operations Service Lead drives service excellence, operational readiness, process optimisation, and continuous improvement initiatives. The position plays a critical role in enhancing customer experience, improving operational efficiency, and supporting the sustainable growth and profitability of the business.

Job Description

Who We Are

Telstra is Australia's leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we're building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We've grown quickly since our inception in 2019, now with offices in Pune, Hyderabad and Bangalore.

What We Offer

Performance-related pay

Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births

Employees are entitled to 12 paid holidays per calendar year

Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year

Receive insurance benefits such as medical, accidental and life insurances

What You’ll Do

• Lead and coordinate daily operational activities across global service delivery teams.
• Monitor operational performance, service reliability, and customer experience against agreed KPIs and SLAs.
• Ensure operational issues are identified, escalated, and resolved in a timely manner.
• Oversee operational readiness for new services, products, and customer deliveries.
• Drive service excellence through proactive monitoring and continuous service improvement initiatives.
• Develop and implement operational procedures, standards, and best practices.
• Ensure operational processes remain aligned with business objectives and customer requirements.
• Support incident, problem, change, and risk management processes
  Identify opportunities to improve workflows, automation, efficiency, and service outcomes.
• Lead initiatives that enhance operational capabilities and reduce operational risk.
• Analyse operational data and trends to support business decision-making.
• Implement scalable processes that support business growth.
• Develop strong relationships with key customers and internal stakeholders.
• Support customer reviews and service governance activities.