Operations Reporting Analyst

Tagbin Services; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

Tagbin Services is seeking an Operations Reporting Analyst in Gurugram, Haryana, for a full-time on-site role. You will engage with new customers to initiate onboarding, using data analysis tools to verify information and ensure compliance with standards.

You will optimize the registration workflow and provide data-driven insights throughout the customer journey. Collaborate with teams to resolve technical queries, track completion rates with analytics software, and leverage automation where

Qualifications

• Experience in customer support or client servicing with a technical focus.
• Excellent verbal and written communication skills.
• Sound knowledge of CRM systems, data analysis tools, and associated technologies.
• Strong follow-up abilities with high attention to detail and proficiency in process automation.

Responsibilities

• Utilize data analytics to contact new customers promptly following sign-up.
• Explain onboarding processes using technical documentation and professional communication.
• Verify all submitted customer information for accuracy and completeness using automated validation tools.
• Provide direct technical assistance to customers with registration procedures, employing troubleshooting techniques.
• Resolve onboarding-related queries using data-driven insights and advanced problem-solving methods.
• Track onboarding completion rates using analytical software and conduct follow-up on pending items through automated alerts.

Skills

Customer support

Data analysis

Communication

Follow-up

Process automation

Tools

SQL

Power BI

Python

Excel

Job description

ABOUT THE ROLE

Join us as an Operations Reporting Analyst in Gurugram, Haryana, India. Full-Time, On-Site, joining within 60 days. You will engage with new customers to initiate the onboarding process, utilizing advanced data analysis tools to verify submitted information and ensure compliance with company standards. You will manage and optimize the registration workflow while resolving technical queries through data-driven insights and tracking completion rates using analytical software. You will be accountable for ensuring seamless customer journeys from initial contact through to full onboarding, employing process automation where applicable.

KEY RESPONSIBILITIES

1. Utilize data analytics to contact new customers promptly following sign-up.
2. Explain onboarding processes using technical documentation and professional communication.
3. Verify all submitted customer information for accuracy and completeness using automated validation tools.
4. Provide direct technical assistance to customers with registration procedures, employing troubleshooting techniques.
5. Resolve onboarding-related queries using data-driven insights and advanced problem-solving methods.
6. Track onboarding completion rates using analytical software and conduct follow-up on pending items through automated alerts.

REQUIRED SKILLS AND EXPERIENCE

1. Proven experience in customer support or client servicing with a technical focus.
2. Excellent verbal and written communication skills with the ability to convey complex technical concepts.
3. Sound knowledge of CRM systems, data analysis tools, and associated technologies.
4. Strong follow-up abilities with high attention to detail and proficiency in process automation.
5. Advanced Excel
6. SQL
7. Data Visualization
8. Power BI
9. Python

WHAT WE OFFER

We provide a collaborative environment where you can contribute to innovative projects that blend technology and creativity. You will work with a certified organization that values professional growth, offering opportunities to work on cutting-edge solutions that deliver impactful experiences for government and private sector clients.