Operations Manager, Youth Program

Quest Alliance; Bengaluru; On-site; INR 1,015,560 - 1,216,440; Full time

Benefits offered by this job

Personal Accident Insurance

Mediclaim Insurance

Internet allowance

Childcare support

Menstrual leave

Wellbeing programs

Job summary

Quest Alliance is seeking an Operations Manager to harmonize program operations, finance, and data analytics for scalable impact. You will build efficient systems, optimize resources, ensure compliance, and provide donor-ready reporting.

The role requires strong collaboration across program leads, finance, tech, and partners, with an emphasis on governance, transparency, and measurable outcomes that improve performance and social impact.

Qualifications

• Minimum 5+ years of experience in program operations, consulting, project management, or grants management.
• Proven ability to manage budgets, grants, and compliance with CSR laws and regulatory frameworks.
• Strong data-driven decision making and ability to translate numbers into actionable insights.

Responsibilities

• Work with project leads, finance, regional teams, fundraising, and thematic teams to manage financial resource allocation within compliance frameworks.
• Conduct financial analysis to identify deviations and opportunities for optimization, translating numbers into insights.
• Partner with finance and fundraising to design budgets, track utilization, and ensure donor-aligned reporting.
• Strengthen and monitor project management and grant management systems for planning, tracking, and reporting.
• Review contracts, MoUs, and engagements to ensure compliance and efficiency.
• Support leads in managing resources, timelines, and risks for successful deliverables.
• Consolidate program progress and financial reports for leadership and donors with clear insights.
• Bridge to donors and stakeholders with professional engagement and trust-based relationships.
• Contribute to new project proposals with financial and operational inputs.

Skills

Financial management

Project management

Data analytics

Systems thinking

Stakeholder communication

Resource allocation

Donor reporting

MS Office

Tools

MS Office Suite

Digital collaboration tools

Job description

Overview

This is a strategic role at the intersection of program operations, financial management, project management, data analytics, systems strengthening, and donor reporting to enable high-quality, scalable program delivery. Working closely with program leads, finance, technology, and external partners, the Operations Manager will build efficient systems, optimize resource allocation, strengthen compliance, and generate actionable insights that improve performance and impact. The role also supports donor relationship management, grant reporting, stakeholder communication, and operational planning, ensuring transparency, accountability, and timely execution.

This is an ideal opportunity for Non-profit Program Managers who excels at connecting finance, people, processes, technology, and data to deliver measurable social impact. This is a front‑row seat to witness and improve upon how Quest Alliance enables millions of young people from vulnerable communities to thrive in their careers and lives.

Key Responsibilities

• Work closely with diverse teams such as project leads, finance, regional program teams, fundraising team, and thematic teams to manage financial resource allocation within compliance frameworks.
• Conduct financial analysis to identify deviations, patterns, and opportunities for optimization, translating numbers into insights that drive better decisions.
• Partner with finance and fundraising teams to design budgets, track utilization, and ensure reports are accurate, timely, and aligned with donor expectations.
• Strengthen and monitor project management & grant management systems, ensuring teams use them consistently for planning, tracking, and reporting.
• Review contracts, MoUs, consultancy agreements, and other engagements to ensure compliance and operational efficiency.
• Support project leads in managing resources, timelines, and risks, ensuring projects run smoothly and deliverables are achieved.
• Help consolidate program progress and financial reports for leadership, business development, and donors, ensuring clarity and accuracy, offering insights and analysis.
• Serve as a bridge to donors and other key stakeholders, ensuring strong communication, professional engagement, and trust‑based relationships.
• Contribute to new project proposals and expansion opportunities through financial and operational inputs.

Required Experiences & Skills

• Min 5+ years of experience in program operations, consulting, project management, or grants management.
• Proven ability to manage budgets, grants, and compliance, with knowledge of CSR laws and regulatory frameworks.
• Strong track record of using data and analysis to drive decisions on budgeting, resource allocation, and operational improvements.
• Experience with digital project management tools and comfort with adopting and institutionalizing new technologies.
• Demonstrated ability to engage with donors, partners, and diverse stakeholders with professionalism and clarity.
• Financial intelligence: Ability to analyze numbers, spot trends, and translate them into actionable insights.
• Systems thinking: Skilled at setting up and ensuring adherence to tech‑enabled systems and processes.
• Project management excellence: Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Stakeholder communication & relationship management: Strong written and verbal communication skills; ability to distill complexity into clarity.
• Collaboration & leadership support: Ability to work across teams, supporting project leads and enabling them to succeed.
• Adaptability & problem‑solving: Comfort with ambiguity and a proactive approach to finding solutions.
• Commitment to equity & inclusion: Awareness of gender and social inclusion in education, skills, and the workplace.
• Proficiency in MS Office suite and familiarity with digital collaboration platforms.
• Strong personal alignment with the values of Quest Alliance: being compassionate, living with courage, collaboration and continuous learning.
• Willingness to travel across the country as required.

Compensation and Benefits

The pay band for the position starts at Rs. 1,00,000 /- per month (cost to company). The salary offered will be commensurate with the experience and expertise of the candidate.

• Comprehensive Personal Accident Insurance covering up to ₹10,00,000 annually
• Mediclaim Insurance covering up to ₹3,00,000 annually, supported through our insurance partner, who also offer additional wellness benefits
• Reach for the Stars (RFS) amount of up to ₹5,000 to support your self‑learning and knowledge‑building efforts
• Internet allowance of up to ₹750/month, reimbursable based on actual usage to support flexible and hybrid working arrangements
• For employees with children under the age of 6 years, Quest offers childcare or day care fee support through a monthly matching contribution of up to ₹3,000, helping you create a supportive work‑life balance
• Offering Menstrual Leave, 1 day per month across the country
• Access to emotional health and wellbeing programs such as:
  • Group sessions worth ₹8,000 per session fully covered by the organisation
  • 1:1 counselling sessions (worth ₹2,000 per session), fully covered by the organisation

Equal Employment Opportunity Statement

At Quest Alliance, we pride ourselves on being an Equal Opportunities employer, embracing applications from all segments of the community. We are committed to ensuring that every applicant and employee is treated with fairness and respect, regardless of gender, sexual orientation, marital status, social status, caste, religious belief, age, or any other factor that is irrelevant to performance. Your individuality is valued and respected within our organization.