Operations Manager US Healthcare RCM

Intelligent Medical Billing Solutions; Sarkhej; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Intelligent Medical Billing Solutions in Sarkhej, Gujarat, is seeking an experienced Operations Leader to oversee end-to-end US Healthcare RCM operations. You will manage AR, denial management, billing, posting, and credentialing teams, driving performance, quality, and client satisfaction.

The role requires strong leadership, client management, and a deep understanding of revenue cycle metrics and HIPAA compliance.

Qualifications

• 6+ years of experience in US Healthcare RCM.
• 2+ years in an Operations Manager or Senior Leadership role.
• Strong leadership and decision-making skills.
• Excellent client management and communication abilities.
• Solid understanding of revenue management and operational metrics.
• Familiarity with HIPAA and healthcare processes.

Responsibilities

• Oversee end-to-end US Healthcare RCM operations.
• Lead teams handling AR, Denial Management, Medical Billing, Payment Posting, and Credentialing.
• Drive performance, quality, and client satisfaction.
• Monitor KPIs, SLAs, productivity, and revenue targets.
• Manage client communication, reviews, escalations, and relationships.
• Develop strategies to improve collections and reduce denials.

Skills

Leadership

Client management

US Healthcare RCM

HIPAA compliance

Analytical thinking

Job description

Key Responsibilities

• Manage and oversee end-to-end US Healthcare RCM operations.
• Lead and manage teams handling AR (Accounts Receivable), Denial Management, Medical Billing, Payment Posting, and Credentialing.
• Drive operational performance, productivity, quality, and client satisfaction.
• Monitor KPIs, SLAs, productivity, and revenue targets.
• Handle client communication, business reviews, escalations, and relationship management.
• Develop strategies to improve collections, reduce denials, and optimize revenue cycle performance.
• Ensure compliance with HIPAA guidelines and internal process standards.
• Identify operational gaps and implement process improvement initiatives.
• Lead, mentor, and develop team leaders and operational teams.
• Ensure effective resource planning, capacity management, and overall operational efficiency.

Required Skills & Qualifications

• Minimum 6+ years of experience in US Healthcare RCM.
• Minimum 2+ years of experience in an Operations Manager or Senior Operations leadership role.
• Excellent leadership, team management, and decision-making skills.
• Strong client management and communication skills.
• Good understanding of revenue management, operational metrics, and financial performance.
• Knowledge of HIPAA compliance and US Healthcare processes.
• Strong analytical, problem-solving, and process improvement abilities.

Preferred Candidate Profile

• Proven track record of managing large-scale US Healthcare RCM operations.
• Ability to drive revenue growth and achieve operational targets.
• Strong stakeholder management and client-facing experience.
• Demonstrated ability to lead teams and improve operational performance.