Operations Manager - Payments

Alaan; Bengaluru; Hybrid; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Travel allowances

Gym memberships

Offsite events

Equity

Job summary

Alaan is seeking an Operations Manager focused on Cross-Border and Card Payments to ensure reliable end-to-end payment execution for customers. You will investigate issues, resolve payment errors, and keep operations running smoothly in a fast-paced FinTech environment.

You will collaborate with CX, Success, and Tech teams, handle disputes, and drive process improvements, with equity and a flexible hybrid setup as part of the role.

Qualifications

• 5+ years of experience in FinTech, Payments, or Banking Operations.
• Strong understanding of cross-border and card payments concepts.
• Experience in B2B SaaS is a plus.
• Owner mentality and hands-on approach.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritise, and manage time effectively.
• Proven ability to work independently and make decisions autonomously.

Responsibilities

• Investigate and resolve cross-border and card payment issues - including declines, failures, blocks, suspicious activity, and partner-raised RFIs
• Act as the first point of contact for internal teams (Customer Experience, Success, Tech) seeking help on payment related queries
• Handle customer disputes related to unauthorised or incorrect transactions, investigating the root cause and coordinating with internal teams or partners for resolution
• Collaborate with our partners to identify and resolve payments-related issues, working closely with internal teams to ensure timely resolution
• Troubleshoot complex cross-border and card payment issues, independently solving problems while knowing when to elevate matters
• Document transaction-related knowledge gained from handling issues, contributing to continuous improvement

Skills

Experience in FinTech/Payments

Cross-border payments

Card payments

Startup environment

Big Four exposure

B2B SaaS

Ownership mindset

Communication skills

Job description

About the role

As an Operations Manager focused on Cross-Border and Card Payments , you will be instrumental in ensuring reliable, end-to-end payment execution for our customers. You’ll be responsible for investigating issues, resolving payment errors, and keeping everything running like clockwork for our customers. If you’re a problem solver, detail-oriented and passionate about optimising processes in a fast-paced environment, this role will be an amazing opportunity to learn and grow.

What you’ll do

• Investigate and resolve cross-border and card payment issues - including declines, failures, blocks, suspicious activity, and partner-raised RFIs
• Act as the first point of contact for internal teams (Customer Experience, Success, Tech) seeking help on payment related queries
• Handle customer disputes related to unauthorised or incorrect transactions, investigating the root cause and coordinating with internal teams or partners for resolution
• Collaborate with our partners to identify and resolve payments-related issues, working closely with internal teams to ensure timely resolution
• Troubleshoot complex cross-border and card payment issues, independently solving problems while knowing when to elevate matters
• Document transaction-related knowledge gained from handling issues, contributing to continuous improvement

What we are looking for

• 5+ Years of Experience in FinTech, Payments, or Banking Operations , preferably in a startup environment or from a Big Four consulting firm.
• Strong understanding of cross-border and card payments concepts.
• Experience in B2B SaaS is a plus.
• Owner mentality and hands-on approach, demonstrating a willingness to cover various tasks.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritise, and manage time effectively
• Proven ability to work independently and make decisions autonomously

What’s in it for you

• Contribute to building the Middle East’s most beloved fintech brand from the ground up
• Benefit from a role with significant ownership and accountability
• Thrive in a flexible hybrid culture with ample work-life balance
• Participate in exciting offsite events
• Competitive salary and equity
• Enjoy additional perks like travel allowances, gym memberships, and more