Operations Manager - Onboarding

Alaan الآن; Bengaluru; Hybrid; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Travel allowances

Gym memberships

Exciting offsite events

Competitive salary and equity

Job summary

Alaan الآن is looking for an Onboarding-focused Operations Manager to guide customers through their onboarding journey. In this role, you will provide timely guidance, assist with documentation, and ensure compliance with KYC regulations. The ideal candidate will have 3-6 years of experience in operations, strong communication skills, and the ability to manage customer relationships effectively. You will enjoy a flexible hybrid culture, competitive salary, and additional perks such as travel allowances and gym memberships.

Qualifications

• 3-6 years experience in operations teams at prominent start-ups or fintech companies.
• Strong communication skills, both written and oral.
• Able to own problem end-to-end and identify next steps.

Responsibilities

• Be the first point of contact for onboarding customers.
• Assist customers in completing documentation and account setup.
• Verify customer information in accordance with KYC and KYB.

Skills

Experience in operations teams

Strong communication skills

Trustworthy

Problem ownership

Organizational skills

Goal-oriented

Team collaboration

Fluency in English

Job description

About the Role

As an Onboarding-focused Operations Manager, you will start our customers' journey with Alaan. The onboarding team is tasked with ensuring a seamless and positive experience for new customers. You will act as the first point of contact, guiding customers through the onboarding process, addressing their queries, and ensuring compliance with all regulatory requirements.

What You'll Do

• Be the first point of contact for our customers' journey with Alaan, providing timely and effective guidance
• Assist customers in completing necessary documentation and account setup steps
• Verify customer information and documentation in accordance with KYC and KYB requirements
• Partner with Sales, Customer Success, and Product to streamline onboarding processes and improve customer experience
• Proactively and diligently follow up on queries raised by customers
• Balance autonomy in solving problems with awareness of escalation necessities

What We Are Looking For

• 3-6 years experience in operations teams at prominent start-ups or other fintech companies
• Strong communication skills, both written and oral, and a high degree of confidence in speaking with customers
• Trustworthy and perceived as trustworthy by others
• Able to own a problem end‑to‑end, understanding it, breaking it down, and identifying logical next steps until resolution
• Very organized and meticulous (no customer issue falls through the cracks)
• Love working toward a goal and independently identify what is needed to reach it
• Demonstrated ability to work solo as well as a productive team member
• Strong fluency in English, both written and oral

What's In It For You

• Contribute to building the Middle East’s most beloved fintech brand from the ground up
• Benefit from a role with significant ownership and accountability
• Thrive in a flexible hybrid culture with ample work‑life balance
• Participate in exciting offsite events
• Competitive salary and equity
• Enjoy additional perks like travel allowances, gym memberships, and more