Operations Manager, MM Pickup

Amazon; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Amazon in Bengaluru is seeking an experienced Operations Manager to lead strategic initiatives across Middle Mile pickup operations, network optimization, and partner management. You will drive operational excellence and scalability within India’s fulfillment network while aligning programs with customer experience and profitability.

The role focuses on cost control, performance measurement, audits, and collaborative engagement with Seller Loss Prevention (SLP) and TRC teams to ensure compliance

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience.

Responsibilities

• Lead Loss Recovery & Cost Optimization programs with Seller Loss Prevention (SLP).
• Launch programs to drive down CPS for middle mile pickup channel.
• Ensure TRC audit execution and compliance across partner facilities with TRC teams.
• Develop network optimization strategies with partner teams and drive seamless operations.
• Lead partner engagement initiatives and implement a partner scorecard to track performance.
• Establish partner escalation mechanism for issue resolution.
• Conduct monthly Partner MBRs (Monthly Business Reviews).
• Design and implement Partner Recognition & RR programs.

Skills

Performance management

Employee management

Education

Bachelor's degree or equivalent

Job description

We are seeking an experienced Operations Manager to lead strategic initiatives across Middle Mile pickup operations, network optimization, and partner management. This role will drive operational excellence, cost efficiency, and scalability across India's fulfillment network while managing critical programs that impact customer experience and business profitability.

Key job responsibilities

1. Loss Recovery & Cost Optimization: Partner with Seller Loss Prevention (SLP) to implement and scale Loss Recovery program
2. Launch programs to drive down CPS for middle mile pickup channel.
3. Quality & Compliance Excellence: Work closely with TRC team to develop and execute comprehensive TRC audit execution plan and ensure compliance with operational standards across all partner facilities
4. Create and collaborate with partner teams create network optimization strategies and partner with operations team to establish and drive seamless operations. Create comprehensive partner engagement strategy
5. Lead partner engagement initiatives and conduct detailed cost calculations by launching Partner scorecard system to track performance metrics
6. Establish Partner escalation management mechanism for issue resolution
7. Conduct monthly Partner MBR (Monthly Business Reviews)
8. Design and implement Partner Recognition & Rewards (R&R) program

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

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