Operations Manager - Mentorship

Drishti IAS; Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Drishti IAS in Delhi is looking for an Operations Head – Mentorship to lead and scale its mentorship programme for UPSC and State PCS. This leadership role requires designing the operational framework and ensuring the effective delivery of mentorship.

The ideal candidate should have a graduate/postgraduate qualification, experience in EdTech or coaching operations, and proficiency in data analysis tools like MS Excel. Familiarity with the UPSC preparation journey is a plus.

Qualifications

• 1–3 years in EdTech or coaching operations.
• Prior experience managing a team.
• Comfortable reading dashboards and building reports.

Responsibilities

• Design and own the mentorship delivery model.
• Track student engagement, satisfaction, and conversion rates.
• Establish an SOP-driven workflow for mentor-student assignment.
• Coordinate with teams to optimize mentorship operations.
• Present monthly operations reports to senior leadership.

Skills

Data orientation

MS Excel proficiency

Fluency in Hindi

Fluency in English

Education

Graduate / Postgraduate

Job description

Role Overview

The Operations Head – Mentorship will lead and scale Drishti's mentorship programme across UPSC and State PCS verticals. This is a leadership role responsible for designing the mentorship operational framework.

Key Responsibilities

• Design and own the end-to-end mentorship delivery model — from designing a course to onboarding students and smooth functioning of the programs.
• Tracking student engagement rate, session completion, satisfaction scores, and conversion to course renewals.
• Establish an SOP-driven workflow for mentor-student assignment, escalation handling, and conflict resolution.
• Co-ordinating with various teams including Content, Website, Tech, Marketing etc to align and optimise mentorship operations.
• Present monthly operations report to senior leadership.
• Explore and pilot group mentorship, peer-learning cohorts, and alumni mentorship models.

Required Qualifications

• Graduate / Postgraduate
• 1–3 years in EdTech, coaching operations, or student success leadership
• Prior experience managing a team
• Strong data orientation — comfortable reading dashboards and building reports
• Proficiency in MS Excel and other tools

Preferred Skills

• Personal familiarity with UPSC preparation journey (appeared or cleared is a plus)
• Experience designing SOPs and program schedules from scratch
• Fluency in Hindi and working English