Operations Manager I

Convergys; Chandigarh; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Concentrix is seeking an Operations Manager I in Chandigarh to lead day-to-day operations, ensure SLA delivery, and drive operational excellence across functions.

The role emphasizes governance, performance management, process improvement, and people development, with collaboration across local and global teams to enhance client satisfaction and revenue outcomes.

Qualifications

• Graduate degree with strong leadership and analytical skills.
• Advanced Excel and PowerPoint proficiency for reporting.
• Excellent client-facing communication and decision-making abilities.
• Ability to coach teams and manage cross-functional projects.

Responsibilities

• Operational Excellence & SLA Management: Ensure seamless day-to-day operations with timely SLA delivery.
• Governance & Compliance: Adhere to the governance model, escalation protocols and communication plans.
• Performance Management: Monitor and ensure teams meet work standards and drive performance.
• Process Evaluation & Continuous Improvement: Regularly assess practices, identify gaps and drive efficiency.
• Leadership & Expertise: Provide strategic guidance and act as trusted advisor for operational excellence.
• Team Development & Engagement: Coach and mentor teams to foster a productive environment.

Skills

Advanced Excel

PowerPoint

Client-Facing Communication

Articulation & Influence

Decision-Making & Problem-Solving

Leadership & People Management

Cross-functional Collaboration

Education

Graduate

Job description

Job Title: Operations Manager I Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities

• Operational Excellence & SLA Management: Ensure seamless day-to-day operations with timely SLA delivery while maintaining high levels of employee engagement and client satisfaction.
• Governance & Compliance: Adhere to the agreed execution governance model, including escalation protocols and communication plans, to maintain transparency and accountability.
• Performance Management: Monitor and ensure team members consistently meet agreed work standards. Drive performance discipline, provide direction, and resolve operational challenges promptly.
• Process Evaluation & Continuous Improvement: Regularly assess operational practices and procedures to identify gaps and implement efficiency and quality improvement initiatives.
• Leadership & Expertise: Provide strategic guidance and subject matter expertise in assigned functional areas. Act as a trusted advisor for operational excellence.
• Team Development & Engagement: Coach and mentor team members to enable effective leadership within their teams. Foster a positive work environment that promotes morale, creativity, and teamwork.
• Collaboration & Stakeholder Management: Work closely with internal teams, cross-functional departments, and multiple locations to ensure alignment and smooth execution of business objectives.
• People Management: Ensuring engagement, motivation, and career development through structured pathing and retention strategies.
• Revenue Enablement: Partner with leadership to identify growth opportunities, optimize operational efficiency, and support initiatives that contribute to revenue generation and margin improvement.
• Capacity Planning & Forecasting: Collaborate with Workforce Management and HR to ensure timely hiring and resource allocation aligned with business forecasts, seasonal trends, and client requirements.
• Cost Optimization: Monitor operational costs and implement strategies to reduce waste, improve productivity, and maintain profitability without compromising quality.
• Data-Driven Decision Making: Leverage operational metrics and analytics to forecast demand, identify risks, and proactively implement corrective actions.

Desired Skills

• Advanced Excel Skills
• Proficiency in PowerPoint
• Client-Facing Communication
• Articulation & Influence
• Decision-Making & Problem-Solving
• Strong analytical thinking to make quick informed decisions and resolve operational challenges effectively
• Leadership & People Management and collaborative approach for cross functional management

Educational Qualification: Graduate

Location: IND Chandigarh - DLF IT Park,(Ground Floor, Tower F)

Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.