Operations Manager - Geo-Spatial Data Quality and Analytics

Amazon India Limited; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Amazon India Limited in Hyderabad is seeking an Operations Manager III for Last Mile Analytics and Quality to lead geo-spatial data quality initiatives and align them with customer impact and speed to market.

You will drive measurement, staffing, and process excellence, collaborate with Program and Tech teams, and build scalable processes to support a growing last mile network across shifts, including weekends and nights.

Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Responsibilities

• Devise operational and business goals for the function that focuses on end‑customer impact, productivity, accuracy, and speed to market.
• Establishes measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance tactically and strategically;
• Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.
• Thinks long‑term and establishes scalable/modular processes for easy adaptation to business scope changes. Manages complex problems, decisions, and escalations. Mitigates long‑term risks. Finds a path forward in difficult situations. Makes trade‑offs: short vs. long‑term needs.
• Proactively identifies tool and system requirements that reduce operational defects; Ensures impact‑and benefit‑driven prioritization of process excellence projects.
• Works with inter‑functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams.

Job description

Operations Manager III, Last Mile Analytics and Quality

Are you interested in being part of a brand new Amazon initiative to redefine the way geo‑spatial data is visualized and built to delight our customers and take your skills and career to the next level? Join the Last Mile Analytics and Quality (LMAQ) team which will work to establish new approaches to seamlessly curate and enhance data from Amazon’s global last mile delivery network to improve our geo‑spatial data quality. We are seeking a passionate, experienced operations manager to lead our geo‑spatial data quality improvement efforts in Hyderabad, India.

(S)he will be primarily responsible for

• Devise operational and business goals for the function that focuses on end‑customer impact, productivity, accuracy, and speed to market.
• Establishes measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance tactically and strategically;
• Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.
• Thinks long‑term and establishes scalable/modular processes for easy adaptation to business scope changes. Manages complex problems, decisions, and escalations. Mitigates long‑term risks. Finds a path forward in difficult situations. Makes trade‑offs: short vs. long‑term needs.
• Proactively identifies tool and system requirements that reduce operational defects; Ensures impact‑and benefit‑driven prioritization of process excellence projects.
• Works with inter‑functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams.

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level Senior Level