Operations Manager Background Verification (BGV)

Checkaro Verifications Private Limited; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Provident Fund

Job summary

Checkaro Verifications Private Limited in Bangalore is seeking an Operations Manager for Background Verification (BGV). This role involves managing the BGV process, leading a team, and liaising with external agencies to ensure high accuracy and compliance.

The ideal candidate will have over 8 years of experience in the BGV industry, with strong team management, client relationship skills, and proficiency in P&L management. A graduate or postgraduate degree is preferred.

The position is full-time and offers benefits including a provident fund.

Qualifications

• Minimum 8+ years of experience in a Background Verification (BGV) company.
• Prior experience managing a team is mandatory.
• Demonstrated experience in client relationship building and management.

Responsibilities

• Manage the end-to-end Background Verification (BGV) process.
• Coordinate with external verification agencies.
• Lead and mentor a team of 4.

Skills

P&L management

Client relationship management

Team management

Analytical mindset

Proficiency in MS Excel/Office

Education

Graduate/Postgraduate in any discipline

Job description

About the Company

Checkaro Verifications Private Limited is a background verification (BGV) services company committed to helping organizations make informed and confident hiring decisions. We specialize in conducting thorough, accurate, and timely employee background checks, including education, employment, address, criminal, and reference verifications. With a strong focus on quality, compliance, and client satisfaction, Checkaro Verifications partners with businesses across industries to build trust and ensure a safe, reliable workforce.

Position Overview

• Job Title: Operations Manager Background Verification (BGV)
• Location: Bangalore
• Reporting To: Chief Executive Officer (CEO)
• Team Size: 4 (Direct Reports)
• Experience Required: 8+ Years (Background Verification industry, with team management and P&L exposure)

Role Summary

We are looking for an experienced Operations Manager to take end-to-end ownership of the Background Verification (BGV) process. The role involves managing a team of 4, coordinating with external verification agencies, building and maintaining strong client relationships, and providing regular operational updates directly to the CEO.

Key Responsibilities

• Own and manage the end-to-end Background Verification (BGV) process, from case initiation to closure, ensuring accuracy, timeliness, and compliance with defined SLAs.
• Liaise and coordinate with external verification agencies for conducting checks (education, employment, address, criminal, reference, etc.), ensuring quality and turnaround time standards are met.
• Lead, mentor, and manage a team of 4, allocating work, monitoring performance, and driving productivity and quality targets.
• Build, strengthen, and manage client relationships, acting as the primary point of contact for operational matters and ensuring high levels of client satisfaction.
• Monitor case progress, identify bottlenecks/discrepancies, and implement corrective actions to ensure smooth operations.
• Ensure adherence to internal processes, quality standards, and compliance/regulatory requirements throughout the verification lifecycle.
• Track key operational metrics (TAT, accuracy, productivity, agency performance) and prepare MIS/dashboards for review.
• Provide regular updates and reports to the CEO on team performance, client status, agency performance, and overall operational health.
• Drive process improvements, standardization, and automation initiatives to enhance efficiency and reduce turnaround times.
• Handle escalations from clients or internal stakeholders and ensure timely resolution.
• Support business growth through operational excellence and contribute inputs for cost optimization and revenue planning (P&L).

Required Skills & Competencies

• Strong understanding of the end-to-end BGV process and industry practices.
• Proven experience managing relationships with verification agencies/vendors.
• Demonstrated team management and leadership skills.
• Strong client relationship management and communication skills.
• Analytical mindset with experience in P&L management and reporting.
• Ability to work directly with senior leadership and provide regular, structured updates.
• Proficiency in MS Excel/Office and reporting tools.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.

Eligibility Criteria

• Minimum 8+ years of experience in a Background Verification (BGV) company.
• Prior experience managing a team is mandatory.
• Prior experience handling P&L responsibility for a process/account.
• Demonstrated experience in client relationship building and management.
• Graduate/Postgraduate in any discipline (preferred).

Other Details

• Work Location: Bangalore
• Employment Type: Full-Time

Benefits

• Provident Fund