Operations Manager

Keertana Finserv; Nalgonda District, Mahabubabad, Bhongir; On-site; INR 180,000 - 320,000; Full time

Job summary

Keertana Finserv is hiring for a Gold Appraiser/Valuation Executive in our Operations team. The role involves accurate gold appraisal, processing gold loan applications, and maintaining branch records while delivering excellent customer service and ensuring policy compliance.

The position requires attention to detail, good communication, and basic computer skills, with opportunities for growth within the operations department.

Qualifications

• Graduate with knowledge of gold appraisal or willingness to learn.
• Good communication and customer handling skills.
• Basic computer knowledge.
• Attention to detail and strong ethics.

Responsibilities

• Evaluate and appraise gold ornaments using standard methods.
• Verify purity, weight and quality of pledged gold.
• Process gold loan applications and complete formalities.
• Verify customer KYC and loan documents.
• Maintain loan files and branch records.
• Handle documentation and operational records.
• Ensure safe custody of pledged gold and documents.
• Follow up for loan renewals, repayments, closures.
• Provide prompt, professional customer service.
• Ensure compliance with policies, audits and regulations.
• Support daily branch operations and efficiency.

Skills

Gold valuation

Gold loan operations

Documentation & records

Customer relationship mgmt

KYC verification

Operational compliance

Communication & interpersonal

Education

Any Graduate

Tools

MS Office

Job description

Job description

Gold Appraiser / Gold Valuation Executive Operations

Location: Multiple Locations Andhra Pradesh & Telangana

Department: Operations

Employment Type: Full-Time

Job Summary

We are looking for a detail-oriented and customer-focused Gold Appraiser / Gold Valuation Executive and Manager to join our Operations team. The ideal candidate will be responsible for accurate gold appraisal, processing gold loan applications, maintaining branch records, and delivering excellent customer service while ensuring compliance with company policies.

Key Responsibilities

• 1. Evaluate and appraise gold ornaments using standard valuation methods and approved equipment.
• 2. Verify the purity, weight, and quality of pledged gold.
• 3. Process gold loan applications and complete all operational formalities.
• 4. Verify customer KYC and loan documentation.
• 5. Maintain loan files, operational registers, and branch records accurately.
• 6. Handle documentation, books of accounts, and operational records.
• 7. Ensure safe custody of pledged gold and related documents.
• 8. Follow up with customers for loan renewals, repayments, and closures.
• 9. Provide prompt and professional customer service.
• 10. Ensure compliance with company policies, audit standards, and regulatory guidelines.
• 11. Support daily branch operations and maintain operational efficiency.

Eligibility

• 1. Any Graduate
• 2. Knowledge of gold appraisal or willingness to learn.
• 3. Good communication and customer handling skills.
• 4. Basic computer knowledge.
• 5. Attention to detail and strong ethical standards.

Preferred Skills

• 1. Gold valuation and appraisal.
• 2. Gold loan operations.
• 3. Documentation and record management.
• 4. Customer relationship management.
• 5. KYC verification.
• 6. Operational compliance.
• 7. Communication and interpersonal skills.
• 8. MS Office and basic computer operations.

Salary: Best in the Industry + Performance Incentives.