Operations Manager

E.SUN Commercial Bank, Ltd., Mumbai Branch; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

E.SUN Commercial Bank, Ltd., Mumbai Branch, seeks an experienced Operations Manager to oversee the Mumbai branch's daily banking operations, including transaction processing, trade finance, remittances, and credit administration. The role requires 10-15 years of banking experience, preferably with a foreign bank in India, and strong expertise in trade finance and foreign remittances.

You will strengthen controls, ensure regulatory compliance, and support the COO in branch operations, leading

Qualifications

• 10–15 years of banking operations experience.
• Experience with foreign banks operating in India preferred.
• Strong knowledge of regulatory and AML/KYC standards.

Responsibilities

• Oversee daily banking operations and ensure accurate processing of transactions.
• Supervise operations including account opening, remittances, trade finance, treasury settlements, credit administration, and back-office functions.
• Review and authorize transactions under maker-checker controls, ensuring proper approvals and compliance.
• Monitor reconciliations, suspense accounts, outstanding entries and exceptions.
• Coordinate with related teams (relationship managers, compliance, treasury, technology) for smooth operations.
• Identify process improvements to boost efficiency and service quality.

Skills

Trade finance

Foreign remittance

KYC compliance

Operational risk

Regulatory knowledge

Team leadership

Tools

SWIFT

Banking systems

Job description

We are seeking an experienced and detail-oriented Operations Manager to oversee the daily banking operations of our Mumbai branch. The role will focus on transaction processing and authorization, trade finance, foreign remittances, credit administration, treasury settlements, operational risk management, and regulatory compliance.

The Operations Manager will play a key role in maintaining operational accuracy, strengthening internal controls, ensuring compliance with applicable Indian banking regulations, and supporting the Chief Operating Officer (COO) in managing branch operations.

The ideal candidate should have 10-15 years of banking experience, preferably with a foreign bank operating in India, and strong hands‑on expertise in trade finance and foreign remittance operations.

Key Responsibilities

1. Banking Operations Management

• Oversee daily banking operations and ensure timely, accurate, and efficient processing of transactions.
• Supervise operational activities covering account opening, remittances, trade finance, treasury settlements, credit administration, and related back‑office functions.
• Review and authorize transactions under the maker‑checker control framework, ensuring accuracy, completeness, proper approvals, and compliance with internal policies.
• Monitor daily reconciliations, suspense accounts, outstanding entries, and unresolved transaction exceptions.
• Ensure smooth coordination between branch operations, relationship managers, finance, compliance, treasury, and technology teams.
• Monitor operational performance and implement process improvements to enhance efficiency and service quality.

2. Trade Finance and Foreign Remittances

• Supervise trade finance transactions and ensure compliance with applicable regulatory requirements and international trade practices.
• Review trade finance documentation and transactions involving letters of credit, guarantees, and other trade-related banking products, as applicable.
• Apply relevant international trade rules, including Uniform Customs and Practice for Documentary Credits (UCP).
• Oversee domestic and international remittance transactions and ensure accurate and timely processing.
• Ensure appropriate processing and controls for SWIFT payments and domestic payment systems, including NEFT and RTGS.
• Coordinate with relevant internal teams and correspondent banks to resolve payment discrepancies, delays, and transaction exceptions.

3. Credit Administration and Treasury Settlement

• Supervise credit administration activities, including documentation review, disbursement‑related controls, loan servicing, and post‑disbursement administration.
• Support the administration of bilateral and syndicated loans, ensuring compliance with approved terms and documentation requirements.
• Review treasury settlement activities and ensure timely processing, reconciliation, and resolution of discrepancies.
• Monitor settlement risks, outstanding transactions, and operational exceptions.
• Coordinate with credit, treasury, finance, and relationship management teams to ensure smooth transaction execution.

4. Regulatory Compliance and Operational Risk Management

• Ensure adherence to applicable Indian banking regulations, RBI guidelines, internal policies, and operating procedures.
• Support the implementation and monitoring of the bank's operational risk management framework and internal controls.
• Ensure compliance with Anti-Money Laundering (AML), Know Your Customer (KYC), customer due diligence, and transaction monitoring requirements.
• Conduct periodic account and transaction reviews in coordination with relevant compliance teams.
• Identify operational risks, irregularities, control weaknesses, and potential compliance breaches, and elevate them promptly.
• Ensure appropriate documentation, approvals, record retention, and audit trails for banking transactions.

5. Process Control, Reconciliation and Quality Assurance

• Perform independent transaction reviews and quality checks across operational processes.
• Ensure all transactions are supported by appropriate documentation and authorization.
• Monitor daily reconciliations, suspense accounts, pending entries, and unresolved exceptions until closure.
• Review operational performance indicators and implement corrective actions where required.
• Identify opportunities to streamline processes, reduce manual errors, and strengthen operational controls.
• Support internal and external audits by providing documentation, explanations, and remediation updates.

6. Banking Systems and Process Improvement

• Coordinate with IT and technology teams to ensure banking systems effectively support operational requirements.
• Participate in user acceptance testing (UAT), system testing, upgrades, and process enhancement initiatives.
• Ensure accurate and consistent use of banking systems for transaction processing, settlement, reconciliation, and reporting.
• Support the implementation of new operational procedures, system enhancements, and internal control measures.

7. Team Management and Stakeholder Coordination

• Supervise and guide junior operations staff in daily transaction processing and control activities.
• Provide on‑the‑job training and guidance on banking procedures, transaction controls, compliance requirements, and operational systems.
• Coordinate with lending, compliance, treasury, finance, relationship management, and technology teams.
• Support communication with Head Office on operational matters, reporting requirements, and process updates.
• Assist the COO with operational reporting, regulatory inquiries, branch‑level initiatives, and special projects.

Required Qualifications and Experience

• 10-15 years of relevant banking operations experience.
• Experience working with a foreign bank operating in India is highly desirable.
• Strong understanding of Indian banking regulations applicable to foreign banks and Indian branch operations.
• Proven expertise in trade finance and foreign remittance operations.
• Hands‑on understanding of account opening, KYC, domestic and international payments, treasury settlements, and credit administration.
• Knowledge of bilateral and syndicated loan administration.
• Experience in transaction processing, maker‑checker controls, reconciliations, operational risk management, and back‑office operations.
• Strong understanding of domestic payment systems, including NEFT and RTGS, and international payment messaging and remittances through SWIFT.

Preferred Certifications and Additional Skills

• Trade finance certifications such as CDCS (Certified Documentary Credit Specialist) or CSDG (Certificate for Specialists in Demand Guarantees) will be an advantage.
• Knowledge of UCP 600 and other relevant international trade finance rules and practices.
• Familiarity with banking systems, transaction processing platforms, and operational reporting tools.
• Proficiency in English, both written and spoken, is essential.
• Mandarin proficiency, both written and spoken, will be an added advantage, particularly for coordination with Head Office.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to manage multiple priorities, meet strict deadlines, and maintain accuracy in a control‑oriented environment.