Operations Manager

Urban Company (UC); Chennai District; On-site; INR 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Health insurance

Job summary

Urban Company is seeking a Category Manager for the Central team in Chennai to drive category growth and quality improvements. You will own end-to-end initiatives, solve structural problems, and collaborate with marketing, technology and product to execute cross-functional projects.

Ideal candidates have 6 months to 2.6 years of experience, strong analytical skills, and proficiency in advanced Excel, SQL, Tableau and Power BI, plus a Bachelor's degree.

Qualifications

• Bachelor's degree is mandatory.
• 6 months to 2.6 years of work experience.
• Proficient in advanced Excel, SQL, Tableau, and Power BI.
• Strong analytical and problem-solving abilities.

Responsibilities

• Solve structural problems at a central level to speed up growth.
• Own analytical projects to address various business problems.
• Enable onboarding of service professionals in the category.
• Institute centralized delivery norms and processes.
• Collaborate with marketing, technology and product teams.
• Work with marketing to generate customer demand.

Skills

Advanced Excel

SQL

Tableau

Power BI

Education

Bachelor's degree

Job description

Category Manager - Central Role | Urban Company

About the Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting , which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfil this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Role & Team

Category Manager is responsible for driving structural initiatives for category growth and quality improvement with central leadership and city teams. This includes end to end ownership of the initiative including problem solving, analysis, process improvement, execution. Support Business Heads in BAU category management activities related to supply/demand planning, revenue planning.

What youll do:

• Solve for structural problems at a central level to speed up the growth of the category
• Own analytical projects to solve for different types of business problems
• Enable on-boarding of great service professionals in the category
• Institutionalize service delivery norms and set centralized processes for the category
• Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects
• Work with the marketing team to generate customer requests and improve demand

What we need:

• Sharp and hungry professionals willing to go above and beyond to create impact
• 6 months -2.6 years of work experience
• Proficient in advance excel/ SQL/tableau/ PowerBI
• Bachelors degree is mandatory

Ability to work in an environment that is fast paced, requires solving ambiguous problems and highly outcome oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on ground.

Strong analytical skills

Hustle and get things done attitude

What can you expect:

• A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.
• Energy and hustle of a startup with processes and depth of a big organization
• Expect to work with people you can learn from and are invested in your growth
• Opportunity to be part of the mission to transform customer and partner experience
• Latest tools and technology to get things done provided by the company
• Health insurance benefits for you and your family

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavour to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.