Category Operations Manager

Urban Company; Kamrup Metropolitan; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Urban Company, a technology platform delivering home services across India, seeks a Category Manager to onboard quality service partners and ensure a seamless customer experience in your city. The role emphasizes building strong partner relationships, maintaining daily operations, and driving growth initiatives aligned with central leadership.

You will leverage analytical skills to diagnose issues, design process improvements, and implement SOPs for partner onboarding and service quality.

Qualifications

• Bachelor’s degree in any discipline is mandatory.
• Ability to work in a fast-paced, ambiguous problem-solving environment.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Onboard high-quality service partners to meet demand with the right customer experience.
• Ensure smooth daily operations in your city with no breakages.
• Implement growth and quality initiatives in sync with central category heads.
• Build strong connections with service professionals in your city and nurture partnerships.
• Apply analytical insights to diagnose key business problems and propose practical solutions.

Skills

Strong analytical skills

Education

Bachelor's degree

Job description

About Urban Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their homes and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand‑picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

What you’ll do:

The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered.

There are 3 major roles within this mandate –

• Onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered
• Ensuring no breakage in daily operations in your city
• Implementing growth and quality improvement initiatives in sync with category heads at central level

Owning above mandate will require you to do the following –

• Building a strong connect with service professionals in your city
• Deploying your analytical skills to deep dive on key business problems and propose solutions
• Running tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.

What we need:

• Sharp and hungry professionals willing to go above and beyond to create impact
• 6 months -2.6 years of work experience
• Bachelor’s degree is mandatory
• Ability to work in an environment that is fast paced, requires solving ambiguous problems and highly outcome oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on ground.
• Strong analytical skills
• Hustle and get things done attitude
• If deep problem solving at scale, and a fast‑paced work environment excites you, we would love to meet you and talk more!

What can you expect:

• A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.
• Energy and hustle of a startup with the processes and depth of a big organization
• Expect to work with people you can learn from and are invested in your growth
• Opportunity to be part of the mission to transform customer and partner experience
• Latest tools and technology to get things done provided by the company

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.