Operations Manager

RCM Holdco; Chennai; On-site; INR 781,000 - 1,228,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 is a leading provider transforming patient experience and hospital financial performance. We seek professionals with strong AR follow-up, denial/appeals expertise, and leadership to drive collections and process improvements. Epic/Quantum familiarity is a plus, with opportunities to collaborate across departments and deliver timely reports.

Join our evolving healthcare solutions team in India, contributing to a culture of excellence and customer success while advancing patient care globally.

Qualifications

• Experience in AR follow-up, denials, and appeals processes.
• Strong analytical thinking with ability to present reasoning clearly.
• Ability to articulate ideas and present thought processes.
• Excellent feedback and coaching skills.
• Experience with Epic and Quantum is preferred.

Responsibilities

• Drive collections and reduce aged AR through effective follow-up.
• Lead and coordinate with cross-functional teams to meet metrics.
• Deliver reports and projects on time.
• Ensure adherence to company policies and compliance.
• Coordinate with multiple stakeholders across departments.

Skills

Analytical skills

Decision-making

Leadership

Communication skills

Stakeholder coordination

Process improvement

Productivity & quality improvement

Tracking/metrics

Tools

Epic

Quantum

Job description

Who we are:

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration. With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Skills (Good to have):

• Should have excellent analytical and decision-making skills
• Should be able to drive the results to achieve business metrics
• Candidate should be self-driven, people leader, and result-oriented
• Skills to improve collections and reduce aged AR
• Identifying process trends and proposing solutions
• Identifying and implementing strategies for process improvement
• Ensuring timely delivery of assigned projects/reports
• Ensuring and driving adherence to company policies along with compliance
• Inter-department and intra-department coordination with multiple stakeholders
• Initiatives for productivity and quality improvement
• Controlling absenteeism and attrition within organization-defined goals
• Excellent communication, interpersonal, and presentation skills
• Office-based provider billing experience would be an added advantage

Skills (Must have):

• Thorough understanding of AR Follow-up, Denials, and Appeals Process.
• Should have analytical skills & exhibit clear thinking/reasoning
• Should be able to comprehend & well-articulated to present his/her thought process well
• Should have excellent feedback and coaching skills
• Preferred to have Epic & Quantum knowledge

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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