Operations Lead | Aspora | Bangalore

Vskills; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Vskills in Bengaluru is seeking an Operations Lead to own operational health, define product-surface defects, and build dashboards to track them end-to-end.

You will drive partner performance, design onboarding and operating models for partners, internal teams, support, compliance, finance, and product, and ship automation with measurable impact. This role emphasizes practical problem solving and cross-functional collaboration.

Responsibilities

• Own operational health: define product-surface defects and build dashboards to track them end-to-end.
• Drive partner performance and commercial levers with weekly cadences.
• Design SOPs and operating models for partners, internal teams, support, compliance, finance and product.
• Ship automation—production workflows, LLM automation and orchestration with clear fallbacks and measurements.
• Develop data fluency: write SQL and stand up dashboards in Metabase, Hex, Sigma or equivalent.
• Lead pod rhythm: present diagnosis, plan, and trade-offs during reviews.

Job description

Job Role: Operations Lead

• Location: Bangalore

What You’ll Own

• Operational health. Define product-surface defects, build the dashboard or query that tracks them, decompose the metric, and drive it down end to end.
• Partner performance and commercial levers. Run weekly partner operating cadences, esc... etc
• SOP and process design. Build the onboarding and steady-state operating model for partners, internal teams, support, compliance, finance, and product.
• Automation. Ship production workflows that reduce manual ops load — LLM workflows, n8n/Zapier-style orchestration, SQL-triggered alerts, internal tools, and exception-handling systems. The bar is working automation with fallback and measurement, not clever prompts.
• Data fluency. Write SQL, inspect event or transaction-level data, and stand up your own dashboard in tools like Metabase, Hex, Sigma, or equivalent.
• Pod operating rhythm. Bring a number, a diagnosis, and a plan to pod reviews. Make trade-offs explicit when everything cannot be fixed at once.

You Might Be a Strong Fit If

• You have owned an operational metric, not just supported one.
• You can explain the mechanics behind a metric movement without hiding behind frameworks.
• You have worked with external partners — banks, fintech infrastructure providers, custodians, brokers, or regulated operating partners.
• You can write SQL or are strong enough with data to become self-sufficient quickly.
• You have shipped automation that real users or internal teams depended on.
• You are comfortable doing unglamorous work when that is what moves the number.