Operations Intern

TECHADEMY; Bengaluru; On-site; INR 254,000 - 304,000; Full time

Benefits offered by this job

Stipend during employment

Job summary

TECHADEMY in Bengaluru is seeking a dedicated Operations/Customer Support associate to onboard learners and drive course completion. You will follow up with learners, resolve queries, and coordinate with internal teams for timely resolution.

You will maintain learner records using Google Sheets and other internal tools. The role requires fresher to 1 year experience, strong verbal skills in English and at least one regional language, and comfort with high-volume calling and multitasking.

Qualifications

• Fresher or up to 1 year of experience in Operations, Customer Support, BPO, Telecalling, or similar customer-facing roles.
• Excellent verbal communication skills.
• Fluency in English and at least one regional language (Telugu, Tamil, or Hindi preferred).
• Basic knowledge of Google Sheets/MS Excel.
• Comfortable handling high-volume calling and multitasking.

Responsibilities

• Conduct learner onboarding and orientation calls.
• Follow up with learners to drive engagement and course completion.
• Handle learner queries and coordinate with internal teams for timely resolution.
• Maintain accurate learner records using Google Sheets and internal tools.
• Support day-to-day operational activities and learner communication.

Skills

Verbal communication

English fluency

Regional language proficiency

Tools

Google Sheets

MS Excel

Job description

Responsibilities

• Conduct learner onboarding and orientation calls.
• Follow up with learners to drive engagement and course completion.
• Handle learner queries and coordinate with internal teams for timely resolution.
• Maintain accurate learner records using Google Sheets and internal tools.
• Support day-to-day operational activities and learner communication.

Eligibility

• Fresher or up to 1 year of experience in Operations, Customer Support, BPO, Telecalling, or similar customer-facing roles.
• Excellent verbal communication skills.
• Fluency in English and at least one regional language (Telugu, Tamil, or Hindi preferred).
• Basic knowledge of Google Sheets/MS Excel.
• Comfortable handling high-volume calling and multitasking.

Working Days - 6 days (WFO)

Working time - 12pm to 9pm (9hrs)

Stipend - 25k per month

Duration - 3 months to 6 months (Full-time conversion based on performance)