Operations Expert, NCT

Deutsche Bank; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Leave policy

Parental leave

Childcare assistance

Certifications sponsorship

Employee Assistance Program

Health insurance

Life insurance

Health screening

Job summary

Deutsche Bank in Bangalore, India is seeking an Operations Expert for the Outside Counsel Management Operations team. The role focuses on processing and reviewing law firm invoices, ensuring timely payments, and identifying overcharges.

You will manage vendor onboarding in ELM, maintain databases, and coordinate with law firms and SAP for payment processing. Strong English communication and detail orientation are essential.

Qualifications

• Bachelor's degree and preferably 1 year work experience in Finance/Administration/Operations Management.
• Exceptional English communication skills - both written and verbal.
• Proactive approach in problem solving.
• Willingness to take ownership, highly motivated & self-managed
• Eye for detail and willingness to improve current process.
• Able to cope well under pressure and meet tight deadlines.
• Ability to work independently, as well as in a team environment.
• Robust reporting skills, specifically with Excel data reconciliation and presentation projects.
• Ability to work in shift to support other time zones, if required.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Responsibilities

• Setup of new vendors, matters, timekeepers and users in ELM (Enterprise Legal Management) tool based on requests (emails and/or phone) from law firms/business/legal users.
• Maintenance of ELM database for updates on vendors, matters, timekeepers.
• Hard copy invoice entry into ELM application (copy invoice details from physical copy into ELM).
• Perform detailed review / interrogation based on set rules to identify potential overcharges.
• Report preparation on pending invoices by approver, invoices by matter / vendor / cost center, etc.
• Problem resolution of invoices after approval in ELM (i.e. Cost center, GL, Internal Order # issues and matter identification errors).
• Reconciliation of invoices between internal and external systems.
• Preparation of payment files used by other internal groups (SAP).
• Liaise with business and law firms to identify address issues/queries raised.
• Liaise with law firms on invoice submission errors.
• Liaise with Mitratech (Software provider) on technical issues that arise.
• Liaise with P2P personnel for invoice payment problem resolution.

Skills

English proficiency

Problem solving

Attention to detail

Ownership

Teamwork

Time management

Education

Bachelor's degree

Tools

Excel reporting

Job description

Job Description:

In Scope of Position based Promotions

Job Title: Operations Expert, NCT

Location: Bangalore, India

Role Description

The invoicing function is managed by the Outside Counsel Management Operations team and is responsible for processing all Legal invoices received from law firms.

The team will coordinate with DB Legal, DB Business Lines and law firms to ensure the payments of invoices occur in a timely manner.

In addition, the team will review / interrogate invoices to reduce potential overcharges

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Setup of new vendors, matters, timekeepers and users in ELM (Enterprise Legal Management) tool based on requests (emails and/or phone) from law firms/business/legal users
• Maintenance of ELM database for updates on vendors, matters, timekeepers
• Hard copy invoice entry into ELM application (copy invoice details from physical copy into ELM)
• Perform detailed review / interrogation based on set rules to identify potential overcharges
• Report preparation on pending invoices by approver, invoices by matter / vendor / cost center, etc
• Problem resolution of invoices after approval in ELM (i.e. Cost center, GL, Internal Order # issues and matter identification errors)
• Reconciliation of invoices between internal and external systems
• Preparation of payment files used by other internal groups (SAP)
• Liaise with business and law firms to identify address issues/queries raised
• Liaise with law firms on invoice submission errors
• Liaise with Mitratech (Software provider) on technical issues that arise
• Liaise with P2P personnel for invoice payment problem resolution

Primary Working Relationships

The resource will report to the Team Manager/Assistant Vice President

The position interfaces with the Business SPOCS in the Onshore, near shore and Offshore locations

Your skills and experience

• Exceptional English communication skills - both written and verbal
• Bachelor's degree and preferably 1 year work experience in Finance/Administration/Operations Management
• Proactive approach in problem solving.
• Willingness to take ownership, highly motivated & self-managed
• Eye for detail and willingness to improve current process
• Able to cope well under pressure and meet tight deadlines
• Ability to work independently, as well as in a team environment
• Robust reporting skills, specifically with Excel data reconciliation and presentation projects
• Ability to work in shift to support other time zones, if required
• Robust reporting skills, specifically with Excel data reconciliation and presentation projects
• Ability to work in shift to support other time zones, if required
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we'll support you

Training and development to help you excel in your career.

Coaching and support from experts in your team.

A culture of continuous learning to aid progression.

A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.