Operations Expert, NCT

Deutsche Bank AG; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Best in class leave policy

Healthcare for you and dependents

Job summary

Deutsche Bank AG in Bangalore, India seeks an Operations Expert in the Outside Counsel Management Operations team to manage invoicing for law firms. You will coordinate with DB Legal, DB Business Lines and law firms to process payments, review invoices for overcharges, and ensure timely settlements.

The role emphasizes strong English communication, problem solving, and end-to-end invoice management through ELM, with collaboration across onshore, nearshore and offshore teams.

Qualifications

• Bachelor's degree; 1 year finance/administration/ops exp preferable.
• Proactive problem solving and ownership mindset.
• Attention to detail; ability to work under pressure and meet deadlines.
• Willingness to learn, ability to work independently and in a team.
• Strong Excel data reconciliation and presentation skills.

Responsibilities

• Set up new vendors, matters, timekeepers and users in ELM based on requests from law firms/business/users.
• Maintain ELM database and update vendors/matters/timekeepers.
• Enter hard copy invoices into ELM from physical copies.
• Conduct detailed invoice reviews to identify potential overcharges.
• Prepare reports on pending invoices, by approver, matter/vendor/c cost center.
• Resolve invoice issues post-approval (cost center, GL, internal order).
• Reconcile invoices between internal and external systems.
• Prepare payment files for SAP and other groups.
• Liaise with business and law firms on address issues and submission errors.
• Coordinate with Mitratech on technical issues; liaise with P2P for payment problems.

Skills

English communication

Proactive problem solving

Ownership mindset

Attention to detail

Work under pressure

Independent & team work

Excel reporting

Shift work flexibility

AI tools usage

Cross-functional liaison

Education

Bachelor's degree

Tools

ELM

SAP

Job description

Job Description

In Scope of Position based Promotions Job Title: Operations Expert, NCT Corporate Title: NCT Location: Bangalore, India

Role Description

The invoicing function is managed by the Outside Counsel Management Operations team and is responsible for processing all Legal invoices received from law firms. The team will coordinate with DB Legal, DB Business Lines and law firms to ensure the payments of invoices occur in a timely manner. In addition, the team will review / interrogate invoices to reduce potential overcharges

What we’ll offer you

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Setup of new vendors, matters, timekeepers and users in ELM (Enterprise Legal Management) tool based on requests (emails and/or phone) from law firms/business/legal users
• Maintenance of ELM database for updates on vendors, matters, timekeepers
• Hard copy invoice entry into ELM application (copy invoice details from physical copy into ELM)
• Perform detailed review / interrogation based on set rules to identify potential overcharges
• Report preparation on pending invoices by approver, invoices by matter / vendor / cost center, etc
• Problem resolution of invoices after approval in ELM (i.e. Cost center, GL, Internal Order # issues and matter identification errors)
• Reconciliation of invoices between internal and external systems
• Preparation of payment files used by other internal groups (SAP)
• Liaise with business and law firms to identify address issues/queries raised
• Liaise with law firms on invoice submission errors
• Liaise with Mitratech (Software provider) on technical issues that arise
• Liaise with P2P personnel for invoice payment problem resolution

Primary Working Relationships

The resource will report to the Team Manager/Assistant Vice President The position interfaces with the Business SPOCS in the Onshore, near shore and Offshore locations

Your skills and experience

• Exceptional English communication skills - both written and verbal
• Bachelor's degree and preferably 1 year work experience in Finance/Administration/Operations Management
• Proactive approach in problem solving.
• Willingness to take ownership, highly motivated & self-managed
• Eye for detail and willingness to improve current process
• Able to cope well under pressure and meet tight deadlines
• Ability to work independently, as well as in a team environment
• Robust reporting skills, specifically with Excel data reconciliation and presentation projects
• Ability to work in shift to support other time zones, if required
• Robust reporting skills, specifically with Excel data reconciliation and presentation projects
• Ability to work in shift to support other time zones, if required
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people - in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world - be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security. More information at: Deutsche Bank Careers (db.com)