Operations Executive

MyOperator; Delhi; On-site; INR 420,000 - 660,000; Full time

Job summary

MyOperator is a Business AI Operator consolidating WhatsApp, calls, and AI-powered chat & voice bots into a unified platform. We are hiring an Operations Executive to own operations at a fast-growing AI CPaaS company, with direct responsibility for vendor coordination, ticketing resolution, asset tracking, and AI-driven process improvement.

Based in Noida, Sector 2, this 6-day week role involves occasional travel to data centers across India and a fast-paced startup environment with day-one

Qualifications

• 2–3 years of experience in operations, vendor management, or infra/telecom, CPAAS.

Responsibilities

• Own coordination with telecom operators and data center partners, including SLA tracking.
• Assist in vendor management and asset tracking.
• Own inventory lifecycle from procurement to deployment to termination.
• Own ticket queue health — closure within SLA.
• Independently triage L1 infra/telecom issues before handling.
• Support regulatory/compliance documentation.
• Support admin and day-to-day backend operations.
• Support cross-team coordination during audits, procurement cycles, or incident response.
• Occasional travel to data centers across India.

Skills

Vendor management

Ticketing platforms

AI tools usage

MS Excel & Word

Communication & coordination

Learning mindset

Education

BBA/B.Com

Tools

Zoho

Jira

Job description

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We're hiring an Operations Executive to own operations at a fast-growing AI CPaaS company. This is an individual-contributor role with direct ownership of vendor coordination, ticketing resolution, asset tracking, and AI-tool-driven process improvement.

Core Ownership:

• Own coordination with telecom operators and data center partners end-to-end, including SLA tracking and escalation
• Assist in vendor management, invoice reconciliation and asset tracking
• Own inventory count and lifecycle management — procurement to deployment to termination
• Own ticket queue health — closure within defined SLA, and correct categorization
• Independently triage L1 infrastructure/telecom issues before handling
• Support regulatory and compliance documentation as per the company's compliance scope
• Support basic troubleshooting of assets and infrastructure (with guidance)
• Support admin and day-to-day backend operations
• Support cross-team coordination during audits, procurement cycles, or incident response
• 6-day workweek, roster-based, including occasional Sundays
• Occasional travel to data centers across India
• Fast-paced startup environment with real ownership from day one
• Location: Noida, Sector 2, Work-from-office

Requirements

• 2–3 years of experience in operations, vendor management, or infra/telecom, CPAAS
• Good communication and coordination skills
• Hands-on experience with at least one ticketing platform, e.g. Zoho, Jira or similar
• AI-tool fluency — actively uses AI tools (ChatGPT, Claude, Gemini, or AI features) for documentation, triage, or process automation
• Proficient in MS Excel & Word
• Willing to learn technical and operational systems
• Comfortable handling regulatory/compliance documentation and process adherence

Preferred (Good-to-Have):

• BBA/B.Com background
• Experience working in a SaaS or tech-first company