Operations Director - Facilities Account Management

Jones Lang Lasalle Property Consultants India Pvt Ltd; Bengaluru; On-site; INR 6,000,000 - 9,000,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive pay

Benefits package

Job summary

Jones Lang LaSalle Property Consultants India Pvt Ltd in Bengaluru seeks an Operations Director – Work Dynamics to lead regional delivery, align client needs with services, and drive operational excellence across processes, systems, and technology. You will be the main visionary for the region, building strong relationships with stakeholders and ensuring smooth, compliant service delivery.

You will govern contract duties, manage budgets and forecasts, identify growth opportunities, coach teams,

Qualifications

• Eight years of facilities account management experience and ability to handle complex client structures.
• Strong problem-solving with strategic thinking and time management.
• Compassionate leadership and ability to foster teamwork and open collaboration.

Responsibilities

• Oversee governance and ensure all parties uphold contract duties and compliance.
• Manage the governance process and drive KPI and service level attainment.
• Develop budgets and forecasts based on the client finance calendar to meet financial goals.
• Identify opportunities to cross-sell other services to clients.
• Lead the delivery team, coaching and recognizing performance while resolving conflicts.
• Ensure seamless operations with technology, processes and resources.

Skills

Account management

Leadership

Problem solving

Job description

Operations Director JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Operations Director – Work Dynamics

What this job involves:

Staying at the forefront of operational excellence You will be the main visionary and strategist for our regional plans. As such, you will understand the clients’ business needs inside and out. You will also be the go-to person for the overall operations, including standard procedures, system reports and relevant technologies. Putting clients first - always Client satisfaction is second-natural to us, that’s why you’ll make sure that we build and maintain good working relationships with our stakeholders. You will be the single point of contact for our regional delivery service. As such, you must develop deep understanding of the clients’ key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. You will also see to it that our clients’ outsourcing needs and our own objectives for the account are perfectly in sync. Apart from these, you will also be at the forefront of account operations, taking charge of all the resources - including technology, manpower and standard operating procedures - needed to run the operations smoothly and seamlessly.

Becoming a trustworthy authority

Do you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You’re also the one managing the governance process for the account. As such, you will rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.

Devising win-win solutions for all parties

You will be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You will play a pivotal role in helping our clients achieve their financial goals - be they revenue, expenses, debtor or growth targets. As you tend to our clients’ best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Driving team success

Apart from the technical aspects of the role, you will also create a culture of collaboration, positive learning and teamwork. You will identify your team’s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You will be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you will lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.

Sound like you?

To apply you need to be: We uphold excellence in everything we do—and we’re always on the lookout for people who share our values.

To fit this role, you should be a:

• Seasoned expert You have at least eight years' experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a delivery service team.
• Critical thinker Does problem solving come naturally to you? In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You will also need excellent organizational skills to priorities work and meet tight deadlines.
• Compassionate leader Teamwork is a vital aspect of our brand, and we expect you to value this as well. You will be the team’s anchor in difficult days and their proud leader in times of success. Most important, you will lead by example, and promote open, constructive and collaborative relationships at all levels.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: - Bengaluru, KA

Scheduled Weekly Hours: 48

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail].