Operations Co-Ordinator

SmartRecruiters, Inc.; Bengaluru; Remote; INR 600,000 - 900,000; Full time

Benefits offered by this job

Flexible/remote working

Profit-share"

Career progression & mentorship

Job summary

Version 1 is seeking an experienced Operations Coordinator to ensure smooth multi-practice operations, data governance and process improvement. You will manage Kantata, forecast imports, and collaborate with OBPs, finance, and leadership to drive performance.

The role requires 5+ years in operations, strong analytical skills, and proficiency with Excel; a proactive, detail‑oriented professional who can handle multiple priorities in a dynamic environment is preferred.

Qualifications

• At least 5 years' experience in similar operations, coordination or practice support role.
• Strong analytical skills with a genuine interest in working with data, understanding trends and identifying the drivers behind the numbers.
• Strong attention to detail and a high level of accuracy.
• Good commercial awareness and numerical acumen. A financial background is desirable but not essential.
• Comfortable working with Excel at an intermediate level, including lookups and pivot tables.
• Highly organised, with the ability to manage multiple priorities and deliver against deadlines.
• Strong ownership and accountability, with a proven ability to follow tasks through to completion.
• Proactive and solution-focused, with the confidence to identify issues and initiate appropriate action.
• Collaborative approach, with the ability to bring the right people together to resolve issues and drive outcomes.
• Excellent communication and interpersonal skills, with the ability to build effective relationships across different teams and levels of the organisation.
• Discreet and trustworthy, with the ability to handle sensitive and confidential information appropriately.
• Comfortable working in a fast-paced environment and adapting to changing priorities.
• Professional and ethical approach, aligned with Version 1's core values.

Responsibilities

• Own Kantata and coordinate timesheet and resourcing.
• Coordinate new proposals through CRM sync.
• Manage timesheet administration and follow-up.
• Work with OBPs to ensure monthly forecasts are in place and accurately maintained.
• Process end-of-tenure leavers.
• Trigger new hire requests (ESRs).
• Maintain system hygiene and follow up on missing business units, unbuilt proposals and other items identified by Kantata.
• Ensure key operational data is maintained, reviewed and understood accurately and on a timely basis.
• Develop an understanding of the financial and commercial drivers within Practice forecasts.
• Monitor recurring revenue information, ensuring contract data is accurate and revenue is captured.
• Monitor project resourcing, including available talent and external hiring requirements.
• Monitor chargeability and week-on-week fluctuations.
• Track and report contractor utilisation monthly.
• Prepare regular reports and provide insights to Leadership.
• Support ITIL, Cyber Essentials, phishing awareness and vulnerability communications.
• Attend meetings; document minutes and follow-ups.
• Identify opportunities to improve processes and automate where beneficial.
• Provide general administrative and operational support and manage priorities.
• Build relationships with Practice Leads and Delivery Managers.

Skills

Operations coordination

Data analysis

Excel intermediate

Attention to detail

Communication skills

Time management

Tools

Kantata

CRM systems

Job description

Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’rean award‑winning employer reflecting how our employees are at the very heartof whatwe do:

10+ years as a Great Place to Work in Ireland & UK

Best Workplace for Women in the UK & Ireland by GPTW

Best Workplace for Wellbeing in the UK by GPTW

We’rea corevalues drivencompany, we hire people who share our values, and we reward those who display and foster them,it’sdeeply embedded within our DNA. Invest in us andwe’llinvest in you!.

Job Description

Group Operations within Version 1 is seeking an experienced and results-driven Operations Coordinator to join our team.

The role plays a critical part in ensuring the smooth and effective running of multiple Practices. As a key member of the Shared Operations Team, you will be responsible for coordinating operational processes, systems, reporting and data governance, providing the insight, structure and support needed to drive operational excellence and business performance. You will also be expected to follow and adhere to established standard operating procedures (SOPs), while identifying opportunities to enhance and improve them where appropriate.

We are looking for an organised, detail-oriented and solution-focused individual who thrives in a fast-paced environment and is motivated by delivering real value. The successful candidate will possess strong commercial awareness, a passion for data and a keen eye for accuracy, while building effective relationships across a wide range of teams and stakeholders. They will have a proven track record of driving outcomes, coordinating activities and getting things done, even where they do not have direct ownership or authority over the resources involved.

Key Responsibilities:

Kantata & Operational Administration

Own and coordinate Kantata, our centralised timesheet and resourcing tool, including:

Coordinating ownership of new proposals through CRM synchronisation.

Managing timesheet administration and follow-up.

Working closely with Operations Business Partners (OBPs) to ensure monthly forecasts are in place and accurately maintained.

Processing end-of-tenure leavers.

Triggering new hire requests (ESRs).

Maintaining system hygiene and following up on missing business units, unbuilt proposals and other items identified by the Kantata team.

Ensure key operational data is maintained, reviewed and understood accurately and on a timely basis.

Develop a strong understanding of the financial and commercial drivers within Practice forecasts.

Monitor and maintain recurring revenue information, ensuring contract data is accurate and revenue is appropriately captured.

Monitor project resourcing, including available talent and external hiring requirements.

Monitor individual and team chargeability and understand the key drivers behind week-on-week fluctuations.

Track and report contractor utilisation on a monthly basis.

Prepare regular reports and provide meaningful insights and key information to support the Leadership Team.

Governance, Compliance & Reporting

Support compliance reporting across areas including ITIL, Cyber Essentials, phishing awareness and vulnerability communications.

Support the tracking and governance of operational actions, ensuring appropriate follow-up and closure.

Own and/or attend key meetings across the week, ensuring minutes, actions and follow-ups are accurately documented and progressed.

Process Improvement & Automation

Continuously identify opportunities to improve processes and procedures within the Practice and across the wider organisation.

Collaborate regularly with counterparts across the business to promote consistency and a single way of working.

Identify opportunities to automate operational processes and drive automation where practical and beneficial.

Proactively identify issues and work with relevant stakeholders to develop and implement solutions.

General Operations Support

Provide general administrative and operational support to the Practice as required.

Manage multiple priorities effectively, ensuring tasks and activities are completed accurately and within agreed deadlines.

Build strong working relationships with Practice Leads, Delivery Managers and other stakeholders across the business.

Qualifications

Skills, Experience & Qualifications

At least 5 years' experience in similar operations, coordination or practice support role.

Strong analytical skills with a genuine interest in working with data, understanding trends and identifying the drivers behind the numbers.

Strong attention to detail and a high level of accuracy.

Good commercial awareness and numerical acumen. A financial background is desirable but not essential.

Comfortable working with Excel at an intermediate level, including lookups and pivot tables.

Highly organised, with the ability to manage multiple priorities and deliver against deadlines.

Strong ownership and accountability, with a proven ability to follow tasks through to completion.

Proactive and solution-focused, with the confidence to identify issues and initiate appropriate action.

Collaborative approach, with the ability to bring the right people together to resolve issues and drive outcomes.

Excellent communication and interpersonal skills, with the ability to build effective relationships across different teams and levels of the organisation.

Discreet and trustworthy, with the ability to handle sensitive and confidential information appropriately.

Comfortable working in a fast-paced environment and adapting to changing priorities.

Professional and ethical approach, aligned with Version 1's core values.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectivelybenefitfrom a share of our company's profits

Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme

Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance

Financial Wellbeing initiativesincluding;Pension, Private Healthcare Cover, Life Assurance, Financialadviceand an Employee Discount scheme

Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies

Educationalassistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat

Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.

Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Version1 is an equal opportunities employer.

We are committed to building a diverse,inclusiveand respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully,respectfullyand confidentially.

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