Operations Associate - International Wealth Platform

Morningstar; Mumbai; Hybrid; INR 400,000 - 540,000; Full time

Job summary

Morningstar seeks an Operations Associate for the Wealth Management Operations team. The role is based in Mumbai and involves handling ticket queues, issue resolution, and coordinating with internal and external stakeholders to ensure accurate processing and timely delivery of client services.

Candidate should have graduation or higher and up to 2 years of experience in financial services, with strong communication, analytical and organizational skills.

Qualifications

• Graduation and above in any discipline.
• Up to 2 years of experience in the financial services industry.
• Strong initiative with the ability to manage multiple priorities.
• Excellent organization and time management skills.
• Knowledge of investment instruments is advantageous.

Responsibilities

• Maintain ownership of the product ticket queue and provide timely updates.
• Prioritize issues by severity and impact while meeting deadlines.
• Analyze, document, and monitor escalated issues using Salesforce, Jira, and internal tools.
• Develop expertise in Wealth Management operation products and SOPs.
• Collaborate with internal and external stakeholders to ensure timely production and quality.
• Perform admin tasks on the Investment platform (deposits, withdrawals, accounts, reports).

Skills

Strong communication

Analytical skills

Attention to detail

Organizational skills

Self-motivated

Team player

Education

Graduation or above in any discipline

Tools

Salesforce

Jira

Excel

Job description

Title: Operations Associate

Teams: Wealth Management Operations - International Wealth Platform

Shift: Shift Timings: 12pm to 9pm

Job Location: Vashi, Navi Mumbai

Eligibility

• Graduation and above in any discipline
• Candidates with up to 2 years of experience can apply

The Group

Morningstar's Wealth Management Operations group is a global team guided by Morningstar's investment principles focused on delivering great long-term investment results to help end-investors reach their financial goals. We use our expertise in Asset setup/ allocation, investment selection, bank and trade reconciliation, Fee collection & payments, Audit fees, performance reporting, income distributions, factsheet reporting and portfolio reconciliation to create world-class investment strategies leveraging the full resources of Morningstar. The group specializes in multi-asset investing, using equities, fixed income, and alternative investments to construct robust portfolios. Through our investment offerings, we serve financial advisers and institutions, and the investors that they serve.

The Role

Morningstar seeks a Operations Associate to join our Wealth Operations Team. This will be a key role in our mission to provide an exceptional client experience. This position is based in our Mumbai office.

Responsibilities

• Independently maintain a high sense of ownership of the issues in the product ticket queue to be responsive and provide timely updates, follow-up, expedition, and resolution.
• Independently prioritize issues and workload by severity and impact, while ensuring quality and meeting deadlines.
• Independently analyse, recreate, document, communicate and monitor escalated issues using Salesforce, Jira, and other internal applications and reporting tools.
• Develop and maintain expertise in Wealth Management operation products, supported platform, Standard Operating Procedures for workflows, and client related documentation.
• Recognize patterns among repetitive problems and work to resolve the root causes by collaboration with other teams.
• Contribute to ongoing efforts to streamline and improve processes.
• Maintaining all security procedures mandated by management to ensure safekeeping of critical client data.
• Work with external and internal stakeholders to ensure the production is timely and meet required quality standards.
• Identify areas of improvement across the team and proactively take steps to improve those processes by offering ideas.
• Complete administration functions as required on the Investment platform: including (but not limited to): deposits, withdrawals, client account maintenance, management information and reports for clients, checking data is accurate and clean on the platform.
• Monitor discrepancies and liaise with the onshore team.
• Internal and external client money & custody asset reconciliations.
• Process corporate action events and income distributions.
• Assist other staff with additional workload time allows.

Competencies

• Strong communication skills.
• Strong analytical and quantitative skills.
• Attention to Detail.
• Methodical Problem-Solving Skills.
• Excellent Organization Skills (Email, Task Management, Follow-up).
• Self-Motivated.
• Goal Oriented.
• Team Player.

Requirements

• Up to 2 years of experience in the financial services industry.
• An understanding of the Financial Services marketplace that applies to Wealth Managers.
• Proactive with a strong initiative, excellent organizational skills, and the ability to manage multiple priorities.
• Excellent organisation and time management skills.
• Ability to multi-task and prioritise effectively.
• Knowledge of investment instruments across all asset classes would be advantageous.
• Focuses on meeting commitments and delivering results to a high standard.
• Robust analytical and problem-solving skills with detail orientation and accuracy.
• Excellent computer & Excel skills.
• Demonstrate self-motivation in an independent, fast-paced work environment.
• Excellent oral, written, and interpersonal communication skills.

Morningstar is an equal opportunity employer.

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

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