Operations Associate

Confidential Jobs; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

axiTrust is hiring for a Customer Success position in Delhi, focused on managing the entire bond issuance process from intake to delivery. The ideal candidate will have 1 to 3 years of experience, preferably in insurance or finance, and must possess strong analytical and communication skills.

The role requires coordination with insurance companies and workflow improvement to optimize efficiency. Ideal candidates are comfortable working in a fast-paced startup environment and have a background in MCom or Engineering.

Qualifications

• 1 to 3 years of experience in insurance, finance, or operations.
• Comfort working in a fast-paced startup environment.
• Prior exposure to surety bonds is a plus.

Responsibilities

• Manage bond issuance from intake to delivery.
• Coordinate with insurance companies and manage relationships.
• Identify workflow improvements to reduce turnaround time.

Skills

Analytical skills

Strong written and verbal communication

MS Excel

CRM tools

Problem-solving

Education

Post-graduation, MCom or Engineering

Tools

MS Office

AI-assisted operations tools

Job description

We are hiring for this position for one of our client's called axiTrust. Please find the company details followed by the job description:

About the company

The company is a young fintech company that helps small and medium businesses (MSMEs) get surety bonds quickly and easily. These bonds are like a financial promise needed when companies bid for projects. Usually, getting them from banks is slow and requires a lot of money or paperwork. They make this process digital, fast, and stress-free.

Their mission is to make financial guarantees simple, fast, and fair for small businesses. What makes them strong is their focus on MSMEs, their tech‑driven approach, and the speed at which they work compared to old‑school banks. Unlike traditional banks, they don’t ask for heavy collateral or long paperwork. They are one of the first in India to make surety bonds fully digital and accessible to small businesses. Their founders also come with years of fintech and risk‑management experience.

What’s the Buzz

Recently raised ₹22 crore in Seed funding round from top investors like General Catalyst and Good Capital. This funding is helping them grow faster and reach more small businesses across India.

Their Scale – Where They Stand Today

• Founded: 2024
• Products: Digital Surety Bonds
• Company Size: 11-50 employees

Job Description

Location: Kidwai Nagar, Delhi (client office) and Gurugram (axiTrust HQ)

Reports to: Customer Success Lead

Experience: 1 to 3 years

Good to have: background ideally in insurance, finance or operations.

Post‑graduation, MCom or Engineering preferred.

What you will own

• Bond issuance from intake to delivery – You own every case end‑to‑end: intake, document validation, KYC and financial verification, underwriter coordination, policy binding and final delivery. Nothing falls through the gap because you are the gap. Every pending item is tracked. Every follow‑up is sent before it needs to be asked for.
• Insurer coordination and relationship management – You are the primary contact between IRDAI‑licensed insurance companies and axiTrust. That means managing communication with underwriting and operations teams at the insurer, flagging blockers before they become delays and building the kind of working relationship where problems get solved in a phone call, not an email chain.
• Workflow improvement and reporting – You will identify gaps in the insurer‑axiTrust coordination process and propose improvements that reduce turnaround time. You will use MS Excel, CRM and AI‑assisted operations tools for daily reporting, dashboarding and analysis. The goal is not just to keep the engine running — it is to make it run faster every month.

What we hope you bring

• The domain — surety bonds, insurer coordination, bond issuance workflow — is specific enough that we do not expect you to walk in knowing it. Some prior exposure to insurance, finance or operations is a genuine plus.
• What is non‑negotiable is the approach: strong written and verbal communication, the kind of analytical instinct that catches an error before it goes out and a self‑motivated disposition that closes problems rather than escalating them.
• Comfort working at pace inside an early‑stage startup environment. That means ambiguity, evolving processes and the occasional Saturday. It also means direct access to leadership, meaningful work from week one and a clear path to a senior operations role as the team scales.
• Working knowledge of MS Excel, MS Office and CRM tools. Comfort with AI‑assisted operations tools, or genuine willingness to get there quickly.
• Post‑graduation, MCom or Engineering preferred, though we will look at strong candidates from other backgrounds if the fundamentals are right.