Operations Associate

Yuma Energy; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

Yuma Energy in Bengaluru is seeking a fresher or someone with up to 1 year of experience for the role of Monitoring Associate. The position involves managing operational processes and supporting customers through chat and calls.

Key responsibilities include overseeing daily operations, optimizing process execution, and working closely with the field team to ensure battery quality management. The ideal candidate should have good communication skills in English, Telugu, and Hindi, with a willingness to work in shifts.

Qualifications

• 0-1 year experience in operations management, preferably managing field staff.
• Ability to adapt to the dynamic nature of on-ground operations.
• Willingness to work in night shifts and a 6-day work week.

Responsibilities

• Oversee daily operations and execute planned strategies for City Operations.
• Execute processes effectively, identifying areas for efficiency improvements.
• Work closely with the field team, evaluate operations, and execute SOPs.

Skills

Good communication skills in English

Good communication skills in Telugu

Good communication skills in Hindi

Adaptability

Job description

This role is for a fresher or 1 Year Experience based in Bengaluru.

About Yuma

We are an Energy-as-a-Service company on a mission to build a sustainable future where transportation is accessible, affordable, and carbon-free. Backed by mobility technology company Magna and India’s largest shared electric micro-mobility player, Yuma, we offer India’s largest Battery-as-a-Service (BaaS) platform for two-wheelers, helping redefine urban mobility with reliable, convenient, and efficient access to energy.

Role Summary

As a Monitoring Associate, you will be part of the Network Operations Center (NOC) at Yuma, ensuring the smooth execution of day-to-day operations of Yuma Batteries in the field. Your role will include executing operational processes to improve efficiency. Additionally, you will play a key role in customer support, assisting customers over chat and calls whenever required.

Key Responsibilities

• Operations Management: Oversee daily operations and execute planned strategies for City Operations.
• Process Execution & Optimization: Understand existing processes, execute them effectively, and identify areas for efficiency improvements for field staff.
• Field Coordination: Work closely with the field team, evaluate operations, execute Standard Operating Procedures (SOPs), take corrective actions, and strengthen Yuma’s on-ground presence.
• Battery Quality Management: Execute projects to maximize the quality and availability of batteries in the field.
• Control Room Operations: Be part of the control room team to enhance operational efficiency on the ground.
• Customer Support: Assist customers over chat and phone calls as needed, resolving queries and ensuring smooth battery operations.

Key Requirements

• Good communication skills in English, Telugu and Hindi (mandatory).
• 0-1 year of experience in operations management, preferably managing field staff.
• Ability to adapt to the dynamic nature of on-ground operations.
• Preferred backgrounds: E-Commerce, Logistics, or Mobility sectors.
• Willingness to work in night shifts and a 6-day work week.

This role requires working in three rotational shifts (rotating every 15 days):

• Morning shift: 6:00 AM – 2:00 PM
• Afternoon shift: 2:00 PM – 10:00 PM
• Night shift: 10:00 PM – 6:00 AM (WFH)