Operations and Partnerships Manager

Gloroots AI; Bengaluru; Sur place; INR 1 500 000 - 2 500 000; Plein temps

Résumé du poste

A fast-growing global employment provider is seeking an Operations and Partnerships Manager in Bengaluru. The role involves overseeing EOR operations, managing global partner relationships, and ensuring compliance. Candidates should have 2–5 years in account management within HR or SaaS, with strong communication skills. This position shapes how companies hire across 150+ countries and drives the company's mission to simplify global employment.

Qualifications

• 2–5 years of account management or client-facing operations in HR, SaaS, or EOR.
• Strong understanding of employment laws, compliance, and payroll practices.
• Proficiency in CRM tools such as HubSpot, Notion, or Asana.

Responsabilités

• Manage end-to-end EOR workflows across onboarding, payroll, and benefits.
• Build and manage relationships with global payroll, HR, benefits, and legal partners.
• Act as primary operational contact for global clients and resolve cross-border queries.
• Use CRM tools to manage pipelines, SLAs, and client lifecycle data.

Connaissances

Experience in the EOR/Global Employment industry

Account management or client-facing operations

Strong global regulatory awareness

Exceptional verbal communication

High cognitive ability

Comfort with CRM & workflow tools

Data fluency & comfort with numbers

Excel/GSuite proficiency

Description du poste

Operations and Partnerships Manager

Join to apply for the Operations and Partnerships Manager role at Gloroots AI.

Team: Global Operations

Type: Full-time

About Gloroots

Gloroots makes it effortless for growing companies to hire, onboard, pay, and support talent anywhere in the world - end to end, from first offer to final payslip.

We are a hire-to-retire global employment provider helping startups and mid-market companies build global teams without the chaos.

If you’re someone who thrives in fast-moving global environments, understands the nuances of cross-border employment, and enjoys solving complex problems with clarity and care, this might be the role for you.

The Role

As the Operations & Partnerships Manager, you will be the connective tissue that ensures our global employment engine runs smoothly and confidently.

You’ll manage our employer-of-record operations, nurture global partner relationships, safeguard compliance, and deliver an exceptional experience to our customers and their distributed teams.

In this role, you will:

• Manage end-to-end EOR workflows across onboarding, payroll, benefits, and offboarding.
• Ensure every client and employee experience is seamless, compliant, and high-trust.
• Monitor global employment, tax, and regulatory changes to keep Gloroots ahead of compliance risks.

Own Strategic Partner Relationships

• Build and manage relationships with global payroll, HR, benefits, and legal partners.
• Evaluate new partners, negotiate terms, and drive partnership performance.
• Ensure our partner network delivers quality, accuracy, and reliability across all markets.

Deliver a Premium Customer Experience

• Act as the primary operational contact for global clients (2–5 years of account management a strong plus).
• Troubleshoot and resolve cross-border employment queries with clarity and empathy.
• Run reviews, identify gaps, and drive improvements in service and processes.

Drive Process, Tools & Data

• Use CRM and workflow tools to manage pipelines, SLAs, and client lifecycle data.
• Build clean, scalable operational processes using GSuite (Sheets, Docs, Forms).
• Analyze numbers, spot patterns, and drive data-backed decisions.

What You Bring

• Experience in the EOR/Global Employment industry - you understand the domain.
• 2–5 years of account management or client-facing operations in HR, SaaS, or EOR.
• Strong global regulatory awareness - employment laws, compliance, onboarding, payroll practices.
• Exceptional verbal communication - you inspire confidence across teams, clients, and partners.
• High cognitive ability - you think fast, find patterns, and simplify complexity.
• Comfort with CRM & workflow tools like HubSpot, Notion, Asana, or similar.
• Data fluency & comfort with numbers - payroll, benefits, compliance metrics.
• Excel/GSuite proficiency - especially Sheets, Docs, Forms.

Why Gloroots

You’ll join a fast-growing company building the infrastructure for global work.

Your work will directly shape how hundreds of companies hire and support talent across 150+ countries.

You'll help make global employment simpler, more human, and more accessible for everyone.

If you want to help companies anywhere hire people everywhere - we'd love to meet you.