Operations Analytics Specialist, HQC

Deutsche Post; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

DHL Blue Dart Express India is seeking an Operations Analytics Specialist to leverage data, analytics, and advanced technology to improve operational efficiency and decision making. The role will work with regional and Head Office teams to analyze complex data and develop scalable analytical solutions.

Using Python, SQL, Spark/PySpark, and Azure Databricks, you will build models and dashboards, deliver KPI views, and support cost optimization and productivity improvements across operations.

Responsibilities

• Analyze large and complex operational datasets to identify trends, gaps, opportunities, and root causes.
• Translate data into actionable insights and recommendations to support operational and business decisions.
• Conduct exploratory, diagnostic, and advanced analytics to identify opportunities for improvement.
• Develop business models, analytical models, and scalable data solutions to address operational requirements.
• Build solutions using Python, SQL, Spark/PySpark, and Azure Databricks.
• Support the development and implementation of data-driven solutions aligned with business objectives.
• Identify opportunities to improve operational processes through data analysis and analytics.
• Develop analytics-driven interventions to improve productivity, efficiency, and cost effectiveness.
• Support process digitization and automation initiatives to reduce manual effort and improve process accuracy.
• Develop analytical reports, dashboards, performance views, and decision-support tools for operational reviews.

Job description

Job Title

Operations Analytics Specialist

Function

Operations

Reports To

Manager - Operations Advanced Analytics

Location

Head Office

Travel Required

25% þ 50% ☐ 75% ☐

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet "Blue Darter" with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Operations Analytics Specialist is responsible for leveraging data, analytics, and advanced technology to improve operational efficiency, productivity, and decision-making. The role will work closely with regional and Head Office teams to analyze complex operational data, identify improvement opportunities, develop scalable analytical solutions, and enable data-driven performance management across operations.

Job Purpose:

To drive operational excellence through data analytics, business modelling, process optimization, and advanced analytics. The role will convert complex operational data into actionable insights, develop analytical and predictive solutions, establish effective KPI mechanisms, and support regions and business stakeholders in making informed decisions that improve efficiency, productivity, service quality, and cost effectiveness.

Key Roles & Responsibilities:

Data Analysis & Business Insights

• Analyze large and complex operational datasets to identify trends, gaps, opportunities, and root causes.
• Translate data into actionable insights and recommendations to support operational and business decisions.
• Conduct exploratory, diagnostic, and advanced analytics to identify opportunities for improvement.

Business Modelling & Analytics Solutions

• Develop business models, analytical models, and scalable data solutions to address operational requirements.
• Build solutions using Python, SQL, Spark/PySpark, and Azure Databricks.
• Support the development and implementation of data-driven solutions aligned with business objectives.

Process Improvement & Optimization

• Identify opportunities to improve operational processes through data analysis and analytics.
• Develop analytics-driven interventions to improve productivity, efficiency, and cost effectiveness.
• Support process digitization and automation initiatives to reduce manual effort and improve process accuracy.

Analytics Reporting & Decision Support

• Develop analytical reports, dashboards, performance views, and decision-support tools for operational reviews.