Operations Analyst - Payments

ANZ Banking Group; Bengaluru; On-site; INR 850,000 - 1,250,000; Full time

Job summary

ANZ Banking Group is seeking an Operations Analyst for Payments Investigation in Bengaluru. The role leads complex investigations, ensuring regulatory compliance and timely resolutions, while mentoring juniors and driving process improvements.

You will work with Operations, Compliance, partners and clients to resolve critical issues, and identify automation opportunities to enhance service delivery and overall performance.

Qualifications

• 2+ years of experience in payments, transaction processing, or banking operations.
• Strong knowledge of payment operations and regulatory requirements (AML/KYC/OFAC, data privacy).
• Proven experience in investigating payment discrepancies and managing escalations.
• Exceptional attention to detail in reviewing transaction data and documents.
• Excellent communication and stakeholder management across multiple teams.

Responsibilities

• Lead complex payment investigations by analyzing high-value discrepancies across jurisdictions.
• Ensure investigations comply with regulatory requirements, controls, and audit standards.
• Collaborate with Operations, Compliance, banking partners and clients to resolve critical issues.
• Mentor junior analysts and provide guidance on case quality and learning.
• Identify recurring issues, perform root cause analysis, and suggest improvements and automation.
• Identify process gaps and opportunities for automation to enhance service delivery.

Skills

Payments operations

Regulatory compliance

Analytical thinking

Stakeholder management

Excel

SAP

Oracle

Payment tracking tools

Education

Bachelor's degree in Finance/Accounting/Economics/Business Administration

Master's degree or MBA

Tools

SAP

Oracle

Payment tracking tools

Job description

Operations Analyst, AU Payments Servicing

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The role of an Operations Analyst for Payments Investigation exists to lead the resolution of complex and high-risk payment discrepancies, ensuring financial accuracy, regulatory compliance, and operational efficiency. Its scope includes overseeing investigations, mentoring junior analysts, driving process improvements, and collaborating with cross‑functional teams to mitigate systemic issues. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent Role Location: Bengaluru Work Schedule: Early Morning Shift (4 AM Login)

What will your day look like?

• Leading complex payment investigations by analyzing high-value and escalated payment discrepancies across multiple jurisdictions, ensuring timely and accurate resolution.
• Driving risk and compliance excellence by ensuring all investigations adhere to regulatory requirements, internal controls, and audit standards, thereby minimizing financial and reputational risk.
• Collaborating with key stakeholders across Operations, Compliance, banking partners, and clients to resolve critical payment issues and effectively manage escalations.
• Mentoring and supporting team members by reviewing case quality, providing guidance to junior analysts, and fostering continuous learning and knowledge sharing.
• Enhancing processes and operational efficiency by identifying recurring issues, performing root cause analysis, recommending improvements, and contributing to automation initiatives through data-driven insights and reporting.
• Identifying process gaps and opportunities for automation, operational efficiency, and continuous improvement, while supporting initiatives that enhance service delivery and overall business performance.

What will you bring?

• A minimum of 2 years of experience in payments, transaction processing, or banking operations within the banking, fintech, or corporate treasury sector.
• Strong knowledge of payment operations and regulatory requirements, including AML, KYC, OFAC, and data privacy standards, with a demonstrated commitment to compliance and risk management.
• Proven experience in investigating payment discrepancies, resolving transaction exceptions, and managing escalations, supported by strong analytical and problem‑solving skills.
• Exceptional attention to detail, with the ability to accurately review, analyze, and interpret transaction records, supporting documentation, and system-generated data.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across Operations, Finance, Compliance, and Technology teams, as well as with external partners.
• Strong technical proficiency in Microsoft Excel, payment tracking tools, case management systems, and transaction processing platforms such as SAP, Oracle, or similar applications.
• A Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field.
• A Master's degree or MBA with a focus on Operations, Financial Services, or Strategy will be an added advantage.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone.

Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

Job Posting End Date 24/08/2026, 11.59pm, IST

Experience Level Mid Level