Operations Analyst, AU Payments Servicing

Australia and New Zealand Banking Group Limited; India; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work options

Health & wellbeing services

Job summary

ANZ Bengaluru seeks an Operations Analyst for Payments Investigation to lead the resolution of high-value payment discrepancies and ensure regulatory compliance. You will oversee investigations, mentor junior analysts, and drive process improvements across cross-functional teams.

Banking is changing and we’re growing with it, offering opportunities to learn, grow, and shape financial wellbeing across customers. Hybrid work options are available in this role.

Qualifications

• Minimum of 2 years' experience in payments, transaction processing, or banking operations.
• Strong knowledge of payment operations and regulatory requirements (AML, KYC, OFAC, data privacy).
• Experience investigating payment discrepancies and managing escalations with analytical skills.
• Attention to detail and ability to review transaction records and documents accurately.

Responsibilities

• Lead complex payment investigations by analyzing high-value discrepancies across jurisdictions.
• Ensure investigations comply with regulatory requirements, internal controls, and audits.
• Collaborate with Operations, Compliance, banking partners, and clients to resolve issues.
• Mentor junior analysts and review case quality, providing guidance and coaching.
• Identify recurring issues, perform root cause analysis, and drive automation initiatives.

Skills

Payment investigations

Regulatory compliance

Analytical skills

Stakeholder management

Excel

Transaction processing

Data analysis

Root cause analysis

Automation awareness

Education

Bachelor's degree in Finance, Accounting, Economics, or Business Administration

Master's degree or MBA (preferred)

Tools

SAP

Oracle

Case management systems

Payment tracking tools

Job description

Select how often (in days) to receive an alert:

Operations Analyst, AU Payments Servicing

Department: GO - Banking Services Group Services

Division: Group Operations

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The role of an Operations Analyst for Payments Investigation exists to lead the resolution of complex and high-risk payment discrepancies, ensuring financial accuracy, regulatory compliance, and operational efficiency. Its scope includes overseeing investigations, mentoring junior analysts, driving process improvements, and collaborating with cross-functional teams to mitigate systemic issues.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

What will your day look like?

As an Ops Analyst - Payments, you will be responsible for:

• Leading complex payment investigations by analyzing high-value and escalated payment discrepancies across multiple jurisdictions, ensuring timely and accurate resolution.
• Driving risk and compliance excellence by ensuring all investigations adhere to regulatory requirements, internal controls, and audit standards, thereby minimizing financial and reputational risk.
• Collaborating with key stakeholders across Operations, Compliance, banking partners, and clients to resolve critical payment issues and effectively manage escalations.
• Mentoring and supporting team members by reviewing case quality, providing guidance to junior analysts, and fostering continuous learning and knowledge sharing.
• Enhancing processes and operational efficiency by identifying recurring issues, performing root cause analysis, recommending improvements, and contributing to automation initiatives through data-driven insights and reporting.
• Identifying process gaps and opportunities for automation, operational efficiency, and continuous improvement, while supporting initiatives that enhance service delivery and overall business performance.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• A minimum of 2 years of experience in payments, transaction processing, or banking operations within the banking, fintech, or corporate treasury sector.
• Strong knowledge of payment operations and regulatory requirements, including AML, KYC, OFAC, and data privacy standards, with a demonstrated commitment to compliance and risk management.
• Proven experience in investigating payment discrepancies, resolving transaction exceptions, and managing escalations, supported by strong analytical and problem-solving skills.
• Exceptional attention to detail, with the ability to accurately review, analyze, and interpret transaction records, supporting documentation, and system-generated data.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across Operations, Finance, Compliance, and Technology teams, as well as with external partners.
• Strong technical proficiency in Microsoft Excel, payment tracking tools, case management systems, and transaction processing platforms such as SAP, Oracle, or similar applications.
• A Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field. A Master's degree or MBA with a focus on Operations, Financial Services, or Strategy will be an added advantage.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.