Operational Support Manager - Research

HSBC Holdings plc; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HSBC Holdings plc in Bengaluru invites an experienced Operational Support Manager - Research to join our team. You will handle daily database operations, support analysts across locations, and follow SOPs while contributing to database enhancements.

You will work with IT and research teams, participate in UAT, and regularly prepare market intelligence reports and trackers with meticulous documentation and timelines.

Qualifications

• Experience in a technical environment handling daily duties.
• Strong analytical and problem-solving skills.
• IT knowledge with SQL, Excel, VBA, PowerPoint and AI.
• Excellent written and verbal communication and attention to detail.

Responsibilities

• Day-to-day processing of database operational activities per SLA.
• Support global analysts and supervisory analysts on database issues.
• Follow SOPs for each database process and data handling.
• Collaborate with the manager on database enhancement projects.
• Coordinate with Research IT for global issues.
• Participate in UAT/testing and validation of data solutions.
• Prepare and distribute Market Intelligence reports and metrics.
• Create and maintain documentation, flow charts, timelines and trackers.

Skills

Analytical thinking

Problem solving

Communication skills

Team work

Under pressure

Multitasking

Autonomy

Tools

SQL

Microsoft Excel

VBA

PowerPoint

Artificial Intelligence

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Operational Support Manager - Research

In this role, you will:

• Day to day processing of database operational activities as per the service level agreement
• Support global analysts (20+ locations) and Supervisory analysts for day to day issues/queries on database side of things
• Follow the strict guidance from the agreed documentation (Standard Operating Procedure) for each Database process
• Work closely with the manager in delivering the Database enhancement projects
• Work closely with Research Information Technology for global issues
• Participate in User Acceptance Testingtesting and validation of data solutions for Database
• Timely preparation and distribution of Market Intellegence reports, metrics on a regular basis
• Create, maintain detailed documentation including requirements, process flow charts, timelines. Maintain accurate and up-to date business as usual trackers

To be successful you will:

• Good working experience in a technical environment in performing the day today responsibilities
• Strong analytical / problem solving skills, should have done a technical role
• Strong Information Technology knowledge and experience in platforms such as Structured Query Language , Microsoft Excel, Visual Basic for Applications, Power Point Presentation, Artifical Intellegence etc and should have worked on Artifical Intellegence automated solutions
• Excellent written and verbal communication skills with attention to detail.
• Ability to operate under pressure, multi-task, and be driven
• Extremely meticulous and organized
• Ability to both work in both a team environment and autonomously
• Flexible in working with shifts, mainly UK and Asia

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Processing (India) Private LTD