Operational Specialist

Loylogic; Pune District; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid working

Bonus scheme

Competitive salary

Points-based incentive program

Job summary

Loylogic, a leader in loyalty technology and experiences, is seeking an Operations Specialist to join our global Operations Team.

You will manage merchant, product, and promotion setups, handle inquiries with a focus on a high-quality customer experience, and contribute to process improvements across teams. This role emphasizes accuracy, collaboration, and proactive problem solving.

Qualifications

• Bachelor’s degree or equivalent.
• 2–3 years of work experience.
• Experience in content setup and/or customer service is a plus.
• Excellent command of English, both written and spoken.
• Ability to learn quickly in a dynamic environment.

Responsibilities

• Handle customer, client, and merchant inquiries with timely, professional resolutions.
• Execute product set ups, content formatting, and updates.
• Conduct monthly catalog correction exercises to keep information up to date.
• Edit images/content using Adobe Photoshop or equivalent.
• Train merchants on internal tools and processes.
• Identify and flag process gaps to prevent issues.

Skills

Results oriented

Can-do attitude

Solution-oriented mindset

Collaborative

Education

Bachelor’s degree

Tools

Microsoft Excel

Adobe Photoshop

Job description

Loylogic is the world’s leading innovator and creator of points experiences, insights, commerce, and engagement. By tantalizing members with more choices and arming programs with insights on behavior – anticipating both present and future needs – we deliver powerful solutions that amplify engagement and build loyalty.

Job Description:

In a nutshell

As an Operations Specialist in Loylogic, you play a pivotal role in our global Operations Team. Responsible for the timely and accurate setup of merchants, products, and promotions, you ensure clients receive responsive, efficient, and high-quality service. Simultaneously, you provide best-in-class SLA managed customer service to loyalty programs and its members, handling requests and inquiries related to earning or spending miles. Your skills, motivation, and expertise guarantee top-notch support for both clients and members, fostering consumer engagement and transactions through your attention to detail and commitment to excellence.

What will you do

• Manage customer service issues from program members, clients, and merchants, with a focus on converting complaints into positive conversations.
• Manage and respond to customer, client, and merchant queries through email, ensuring timely, accurate, and professional resolutions while maintaining a positive customer experience.
• Execute product set ups, content formatting and updating.
• Conduct monthly catalog correction exercises to keep information up to date.
• Edit and enhance images and content using tools such as Adobe Photoshop or equivalent software.
• Research, review, customize, and format English product content from manufacturers’ websites.
• Conduct training sessions for merchants on internal tools and processes.
• Demonstrate a proactive and innovative approach to problem-solving, thinking beyond routine methods to provide optimal and accurate solutions that align with a "win-win approach" for Loylogic and its clients and merchants.
• Uphold a high level of attention to detail and formulate action plans to achieve Service Level Agreement milestones, demonstrating a "fire in the belly" attitude for excellence.
• Identify process gaps proactively, flagging potential issues to prevent customer/client dissatisfaction.
• Collaborate with internal/external teams, liaising effectively to ensure seamless operations.
• Assist other teams with ad-hoc tasks and updates in a timely manner.

What will you need:

Successful team members in similar roles show strong results orientation, a “can do”-attitude, a solution-oriented mindset and a positive, highly collaborative approach towards the team.

• Bachelor’s degree.
• Relevant experience of 2-3 years of work experience.
• Working experience in content setup and/or customer service will be an advantage.
• Excellent command of Microsoft office tools (Excel) is a must.
• Excellent verbal and written communication skills in English.
• Ability to learn fast & deal with ambiguous environment.
• Maintain a close eye-for-detail approach.
• Very good interpersonal and relationship management skills.
• Self-starter with can-do attitude.

The team you join:

We are an international team, with members located in offices across the world. We share learnings across cultures, support and encourage each other to overcome any challenges that distance and time zones may throw up.

The goodies we offer

• Hybrid working model (mix of office and home office)
• Highly-attractive bonus scheme
• Competitive salary dependent on experience
• Own points-based incentive program