Loyalty operations Executive

Mahalakshmi Profiles; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

Mahalakshmi Profiles is seeking a detail-oriented Operations professional to manage loyalty program admin tasks in Hyderabad. You will verify registrations, validate redemptions, and coordinate purchase orders and inventory across multiple warehouses.

The role emphasizes data accuracy, vendor coordination, and timely reporting, with a focus on streamlining fulfillment and helpdesk support for field teams and channel partners.

Qualifications

• Graduate degree in Operations, Supply Chain or Commerce.
• 2–4 years of loyalty program administration, verification, inventory control, or procurement support.
• Advanced MS Excel skills (VLOOKUP, XLOOKUP, Pivot Tables, data formatting, stock reconciliation).
• Working knowledge of ERP/CRM systems, PO workflows, and ticketing tools.
• Strong attention to detail, analytical thinking, proactive communication and vendor management.

Responsibilities

• Verify users and onboard new fabricators, dealers, and distributors per SOPs.
• Analyze redemption requests and present verified reports to management.
• Raise internal purchase indents and issue POs for rewards; coordinate with Procurement, Finance and vendors.
• Maintain accurate inventory across warehouses and fulfillment hubs.
• Oversee fulfillment and dispatch, coordinating with logistics and couriers for delivery and POD.
• Identify stock variances, transit delays, or damages; escalate promptly.
• Provide helpdesk support and maintain dashboards on turnaround times.

Skills

MS Excel

Analytical skills

Vendor management

Proactive communication

Education

Graduate degree in Operations/Supply Chain/Commerce

Tools

ERP/CRM systems

PO management workflows

Ticketing tools

Job description

Key Responsibilities:

• User Verification & Onboarding: Perform thorough due diligence and approve registrations of new fabricators, dealers, and distributors on the loyalty portal strictly per established SOPs.
• Redemption Approval & Data Validation: Analyze and verify gift redemption requests using data provided by field sales and marketing teams; compile and present verified redemption reports to management for final approval.
• Indent & PO Management: Raise internal purchase indents, issue formal Purchase Orders (POs) for rewards/gifts, and coordinate closely with Procurement, Finance, and vendors for timely order clearance.
• Inventory Control & Stock Reconciliation: Track and maintain accurate inventory records across warehouses and fulfillment hubs to prevent stockouts or over-pacing of reward items.
• Fulfillment & Dispatch Logistics: Oversee the reward lifecycle from order placement to final delivery; coordinate with logistics and courier partners for timely dispatch, tracking, and proof of delivery.
• Discrepancy Reporting & Escalations: Identify stock variances, transit delays, damage claims, or system discrepancies, escalating issues promptly to senior management for quick resolution.
• Helpdesk & Operational Analytics: Provide operational support to field sales staff, dealers, and fabricators on redemption queries while maintaining regular performance dashboards on turnaround times (TAT).

Key Requirements & Qualifications:

• Education: Graduate (BBA, B.Com, B.Sc, or equivalent degree in Operations/Supply Chain/Commerce).
• Experience: 2 to 4 years of proven experience in loyalty program administration, user verification, inventory control, or procurement support.
• Technical Skills:
  • Advanced MS Excel skills (VLOOKUP, XLOOKUP, Pivot Tables, Data Formatting, Stock Reconciliation).
  • Working knowledge of ERP/CRM systems, PO management workflows, and ticketing tools.
• Soft Skills: High attention to detail, strong analytical capability, proactive communication, vendor management skills, and structured reporting.