Operational Risk - UPI Payments, Lending, Insurance

Seven N Half; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A financial services company is seeking an experienced professional to build and lead its operational risk management framework. The role emphasizes regulatory compliance, risk assessment, and collaboration with senior leadership. The ideal candidate will have 8-10 years of operational risk experience in financial services, with a strong understanding of digital commerce guidelines. Responsibilities include enhancing the risk management framework and ensuring business resilience while fostering a risk-aware culture.

Qualifications

• 8-10 years of experience in Operational Risk within financial services and/or digital/e-commerce environments.
• Deep exposure to financial services such as UPI, Cards, PPI, Lending, and Insurance.
• Comprehensive understanding of guidelines impacting fintech and digital commerce.

Responsibilities

• Enhance the operational risk management framework and policies.
• Ensure adherence to regulatory requirements for retail lending, payments, and customer protection.
• Partner with technology teams on incident response and data integrity.

Skills

Analytical skills

Problem-solving skills

Stakeholder management

Education

Chartered Accountant or Master’s degree in Business, Finance, Accounting, Risk Management

Job description

Will be responsible for building and leading the operational risk management framework across TATA Digital’s Fintech and E-Commerce businesses. The role will drive proactive identification, assessment, mitigation, and monitoring of operational risks to ensure business resilience, regulatory compliance, customer protection, and scalable growth.

The incumbent will work closely with senior leadership, product, technology, operations, compliance, and business teams to embed a strong risk culture while enabling innovation and speed of execution.

Key Responsibilities

• Enhance the enterprise-wide operational risk management framework, policies, and procedures.
• Enhance governance mechanisms for risk identification, assessment, mitigation, reporting, and escalation.
• Institutionalize frameworks to monitor Key Risk Indicators (KRIs) and oversee operational risk incidents, root cause analysis, and remediation.
• Identify, assess, and monitor operational risks for existing and new processes, products, platforms, and partnerships across Fintech and E-Commerce.
• Conduct periodic Risk and Control Self-Assessments (RCSA), scenario analysis, and process risk reviews.
• Review and strengthen internal controls, SOPs, automation controls, and exception management.

Regulatory & Compliance Alignment

• Ensure adherence to regulatory requirements relating to retail lending, payments, insurance, cards, data privacy, outsourcing, cybersecurity, and customer protection (RBI, NPCI, etc.).
• Partner with relevant stakeholders to manage regulatory inspections, audits, and remediation actions.
• Manage operational risks related to marketplace operations (including loyalty).
• Strengthen controls around platform reliability, SLA adherence, reconciliation, chargebacks, and customer grievance handling.

Fintech Risk Management

• Oversee risks related to regulated products such as digital lending, payments, insurance, co-branded cards amongst others.

Technology & Business Continuity

• Partner with Technology teams on system resilience, cybersecurity risk, change management, data integrity, and incident response.
• Own Business Continuity Planning (BCP), Disaster Recovery (DR) testing, and operational resilience initiatives.

Stakeholder & Culture

• Act as a strategic advisor to business leaders, balancing growth and risk.
• Build a strong risk-aware culture through training, awareness, and governance forums.
• Present risk dashboards and insights to senior leadership and committees.

Qualifications & Experience

• Chartered Accountant or Master’s degree in Business, Finance, Accounting, Risk Management, or related field.
• 8-10 years of experience in Operational Risk within financial services and/or digital / e-commerce environments.
• Deep exposure to financial services: UPI, Cards, PPI, Lending, Insurance amongst others.
• Comprehensive understanding of relevant circulars/guidelines impacting fintech and digital commerce.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Ability to work independently, influence cross-functional teams, and operate in a fast-paced, evolving environment.