Operation Supervisor

TP; Chennai; On-site; INR 300,000 - 540,000; Full time

Job summary

TP in Chennai, India is seeking a customer service professional to support both remote and distribution center service workflows. The role emphasizes handling post-sale inquiries, liaising between customers and internal teams, and delivering quality support with minimal supervision.

The position requires operating within established procedures, managing own workload, and contributing to day-to-day process improvements while potentially guiding junior staff.

Qualifications

• Comprehensive knowledge of the discipline or broader area in which the position operates.

Responsibilities

• Manages and oversees the implementation of short-term activities within the team.
• Typically manages a team of Individual Contributor co-workers and delivers professional responsibilities to improve day-to-day activities and processes.

Skills

Call center operations

Customer service

Issue resolution

Team supervision

Job description

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets
• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates
• Executes specialized projects and activities and typically works according to set principles
• Usually generates and initiates own workload and doesn''t need instructions or guidelines
• Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product
• Positions at this level are expected to significantly improve the day-to-day activities/processes

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.