Operation Executive - SGV

Blue Dart; Pune District, Pimpri-Chinchwad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

DHL Blue Dart Express India is seeking an Operations Executive to manage day-to-day hub operations for the eCommerce product across the Surface Hub. You will oversee inbound, outbound and transit activities, ensuring timely processing, visibility, and adherence to timelines.

Reporting to the Hub Manager, the role demands coordination with Linehaul, Network Operations and Service Centres to sustain service reliability and customer satisfaction in a dynamic surface logistics network.

Qualifications

• Experience in eCommerce logistics preferred.
• Understanding of hub operations and surface network.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage day-to-day operational activities for the eCommerce product within the assigned Surface Hub.
• Ensure timely receipt, segregation, processing, consolidation and dispatch of eCommerce shipments.
• Monitor shipment flow across inbound, outbound and transit operations to meet network timelines.
• Ensure adherence to SOPs and operational workflows to maintain service quality.

Skills

Shipment tracking

Logistics coordination

SOP adherence

Problem solving

Communication skills

Tools

ERP systems

Job description

About DHL Blue Dart Express India

(Use the standard Blue Dart "About DHL Blue Dart Express India" section exactly as per the master template.)

Position Overview

The Operations Executive / Senior Operations Executive – eCommerce Operations is responsible for managing the day-to-day operational execution of the eCommerce product within the assigned Surface Hub, ensuring seamless movement of shipments across the surface network. The role oversees inbound, outbound and transit operations for the eCommerce product, ensuring shipment visibility, network connectivity, service quality and adherence to committed timelines.

Job Title

Operations Executive

Function

Ground Operations

Reports To

Hub Manager

Location

Surface Hub

Travel Required

25% 50% 75%

About DHL Blue Dart Express India

(Use the standard Blue Dart "About DHL Blue Dart Express India" section exactly as per the master template.)

Position Overview

The Operations Executive / Senior Operations Executive – eCommerce Operations is responsible for managing the day-to-day operational execution of the eCommerce product within the assigned Surface Hub, ensuring seamless movement of shipments across the surface network. The role oversees inbound, outbound and transit operations for the eCommerce product, ensuring shipment visibility, network connectivity, service quality and adherence to committed timelines.

Reporting to the Hub Manager, the incumbent works closely with Linehaul Operations, Network Operations, Service Centres, Last Mile Operations and Customer Service teams to ensure efficient hub processing, timely dispatches and effective resolution of operational exceptions. The role plays a critical part in maintaining service reliability, operational efficiency and customer satisfaction for the eCommerce product across the surface logistics network.

Job Purpose

To manage end-to-end hub operations for the eCommerce product by ensuring timely processing, consolidation and movement of shipments across the surface network, while maintaining operational accuracy, service quality, network connectivity and compliance with organisational standards.

Key Roles & Responsibilities

eCommerce Product Operations

• Manage day-to-day operational activities for the eCommerce product within the assigned Surface Hub.
• Ensure timely receipt, segregation, processing, consolidation and dispatch of eCommerce shipments.
• Monitor shipment flow across inbound, outbound and transit operations to achieve network timelines.
• Ensure adherence to operational workflows, product handling standards and Standard Operating Procedures (SOPs).
• Support achievement of product-specific service quality and operational performance targets.

Surface Network Coordination

• Coordinate movement of eCommerce shipments through scheduled surface linehaul and feeder network operations.
• Ensure timely loading, dispatch and connectivity of shipments to destination hubs and service centres.
• Monitor adherence to network cut-off timings and dispatch schedules.
• Coordinate with Network Operations and Linehaul teams to minimise delays and optimise shipment movement.
• Ensure accurate shipment visibility through timely scanning and system updates.

Shipment Processing & Exception Management

• Monitor scanning, sorting, bagging and dispatch activities to ensure operational accuracy.
• Proactively identify and resolve shipment exceptions including delays, misroutes, scanning discrepancies and stock lying at hub (SLAH).
• Coordinate with originating and destination locations to ensure timely closure of operational exceptions.
• Ensure prompt communication of network disruptions and recovery plans to relevant stakeholders.
• Drive timely resolution of service issues impacting product performance.

Operational