Senior Territory Service Representative _ LCE

Blue Dart; Ludhiana; On-site; INR 420,000 - 540,000; Full time

Job summary

Blue Dart Express India, part of the DHL Group, seeks a Senior Ops Staff to support day-to-day operations across service centres, hubs, warehouses, and processing units. The role emphasizes accuracy in shipment processing, productivity, and adherence to established SOPs while driving service quality and operational discipline.

The position also involves assisting shift in-charges, coaching junior staff, and ensuring consistent execution across operation workstations in a fast-paced logistics

Responsibilities

• Perform receiving, segregation, sorting, scanning, bagging, tagging and shipment processing activities across operational workstations.
• Support loading and unloading of shipments while ensuring safe material handling practices.
• Ensure accurate shipment routing and prevent operational errors and mis-sorts.
• Perform shipment reconciliation and manifest verification.

Job description

JOB TITLE: Senior Operations Staff

Career Function:

Operations

Career Framework Level:

Frontline Operations

Job Family/Sub – Family:

Operations – Hub, Warehouse & Service Centre Operations

Mercer Job Code:

To be Assigned

Career Stream/Career Level:

Operations Support

Role Code:

To be Assigned

Location:

Branch / Service Centre / Hub / Warehouse / PUD (Location Agnostic)

RCS Grade:

O

Reporting To:

Inbound Shift In-charge / Outbound Shift In-charge (as applicable)

Travel Required:

25% 50% 75%

Version History

Job Title

Senior Operations Staff

Career Function:

Operations

Reports To:

Inbound Shift Incharge/Outbound Shift Incharge

Location:

SAJ

Travel Required:

25%

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Senior Ops Staff is responsible for executing and supporting day-to-day operational activities across Blue Dart's Service Centres, Hubs, Warehouses and Processing Units while ensuring high standards of shipment accuracy, operational productivity and service quality. In addition to performing operational processing activities, the role supports Shift In-charges by assisting in work allocation, coaching newly inducted employees, handling operational exceptions and ensuring adherence to Blue Dart's Standard Operating Procedures. The incumbent plays an important role in maintaining operational discipline, supporting service commitments and driving consistent execution across operational workstations.

Job Purpose:

To ensure efficient shipment processing and operational execution by maintaining high levels of productivity, quality, safety and operational compliance while supporting the Shift In-charge in achieving daily operational objectives and mentoring junior operations team members.

Key Roles & Responsibilities:

Operations Execution

• Perform receiving, segregation, sorting, scanning, bagging, tagging and shipment processing activities across operational workstations.
• Support loading and unloading of shipments while ensuring safe material handling practices.
• Ensure accurate shipment routing and prevent operational errors and mis-sorts.
• Perform shipment reconciliation and manifest verification.
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