Operation Executive, Fresh 3P, Team Leader Operations

Amazon; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading e-commerce company is seeking an Operation Executive in Hyderabad, India. The ideal candidate will monitor operations across multiple stores, manage compliance, and drive performance improvements. Responsibilities include conducting audits, training staff, and liaising with stakeholders. A minimum of 1 year in a customer-facing role and fluency in English are required. A Bachelor's degree is preferred. This position demands flexibility for weekend and overnight shifts, along with possible travel to store locations.

Qualifications

• 1+ years in customer-facing environments, warehousing, logistics or manufacturing.
• Ability to speak, write, and read fluently in English.
• Experience with Microsoft Office products is essential.
• Proficiency with Excel is required.

Responsibilities

• Monitor operations of assigned stores and implement improvements.
• Identify data trends and take necessary actions.
• Organize and resolve situations promptly.
• Serve as a liaison between internal and external stakeholders.
• Train associates on operational norms and practices.

Skills

Customer-facing experience

Fluent in English

Experience with Microsoft Office

Experience with Excel

Education

Bachelor's degree

Job description

Job Description

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Amazon Operations

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?

Join the Operations team as Operation Executive (OE). As Operation Executive, you will be responsible for monitoring multiple 3P stores from operations, performance, design and compliance point of view. You will be working with multiple internal and external stakeholders to manage operations performance and to drive program initiatives yielding improvement in quality, productivity, speed and cost. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to stores to design, set up & monitor 3P operations.

Roles and Responsibilities

• Monitor operations of the assigned stores and suggest & deploy improvements
• Identify useful data accumulated from multiple sources and take necessary actions
• Foresee implications based on current data and trends
• Be organized, apt and prompt in notifying the situation, problem solve and recur prevention
• Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
• Train & direct associates for action and conformance of norms & practices
• Visit the stores for various operational conformance, restrictions and norms
• Conduct ops checklist based on SOP

Key Job Responsibilities

• Communicating with team and operations stakeholders.
• Managing Amazon driven process at 3p stores.
• Providing training and one point lessons to ground staff to implement Amazon Operation processes.
• Perform daily/ weekly site audits
• Travel to site locations

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Bachelor's degree

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