Operation executive

Bajaj Life; Khunti; On-site; INR 350,000 - 550,000; Full time

Job summary

Bajaj Life Insurance is seeking an Operation Executive for our Khunti (Jharkhand) operations. This full-time on-site role involves processing policies, managing data, and coordinating with sales and customer service teams to ensure seamless service delivery.

The candidate will monitor workflows, support regulatory compliance, and help resolve operational issues while collaborating with branch staff to meet business objectives.

Qualifications

• End-to-end branch or back-office operations experience.
• Strong analytical skills to review data and identify trends.
• Excellent communication and coordination with internal teams, consultants, and customers.
• Experience in insurance, financial services, or related operational roles with regulatory familiarity.
• Proficiency in MS Office and basic digital tools; strong documentation skills.
• Graduate degree in business or commerce; certifications in operations or insurance are a plus.

Responsibilities

• Oversee day-to-day operations and policy processing at the Khunti branch.
• Manage data and coordinate with sales and customer service teams to ensure smooth delivery.
• Monitor workflows, ensure compliance with internal guidelines and regulatory requirements.
• Analyze reports, track KPIs, and maintain accurate documentation.
• Support process improvements to enhance efficiency and customer experience.
• Collaborate with branch staff and stakeholders to align operations with business goals.

Skills

Operations & Ops Mgmt

Analytical Skills

Communication & Interpersonal

Digital Tools / MS Office

Insurance/Financial Ops exp

Education

Graduate degree in business or commerce

Tools

MS Office

Job description

Company Description

Bajaj Life Insurance is one of India’s fastest-growing life insurance companies, offering a broad portfolio of products including ULIPs, term plans, retirement solutions, and child policies to support long-term financial security. With over 3.47 crore policyholders, ₹1.34 lakh crores in assets under management, a 99.33% claim settlement ratio, and a strong solvency margin, the company focuses on trust, protection, and wealth creation. Bajaj Life combines a wide distribution network of 598 branches, 1.61 lakh insurance consultants, and leading bank partnerships to provide customer-first service and easy access. Its digital capabilities, including a WhatsApp Conversational Platform and award-winning Smart Assist Platform, enhance convenience and engagement. The organization fosters innovation and collaboration among 27K+ employees and has been consistently recognized as a top employer and a leading brand in India.

Role Description

The Operation Executive role at Bajaj Life is a full-time, on-site position based in Khunti. The role involves overseeing day-to-day operations, including policy processing, data management, and coordination with sales and customer service teams to ensure smooth service delivery. The Operation Executive will monitor operational workflows, support compliance with internal guidelines and regulatory requirements, and assist in resolving operational issues promptly. Responsibilities include analyzing reports, tracking key performance indicators, maintaining accurate documentation, and supporting process improvements to enhance efficiency and customer experience. The role also requires regular collaboration with branch staff and stakeholders to align operations with business goals.

Qualifications

• Candidates should possess strong Operations and Operations Management skills, with the ability to handle end-to-end branch or back-office processes.
• Candidates should possess solid Analytical Skills to review data, prepare reports, and identify trends or issues for operational improvement.
• Candidates should possess excellent Communication and Interpersonal Skills to coordinate effectively with internal teams, consultants, and customers.
• Candidates should ideally have experience in insurance, financial services, or related operational roles, with familiarity in regulatory and compliance requirements.
• Candidates should have proficiency in MS Office and basic digital tools, strong attention to detail, and an organized approach to documentation and process execution.
• Candidates should hold at least a graduate degree in business, commerce, or a related field; additional certifications in operations or insurance will be an advantage.