Operation Engineer

Kone México; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

KONE México is seeking an experienced Operations Engineer to join the Solution Operations team. The role focuses on system stability, operational excellence, and end-to-end incident management across multiple platforms.

The ideal candidate brings hands-on DevOps and automation skills, cloud proficiency, and a proven track record in incident and problem management. This position is based in India with on-site responsibilities, offering opportunities to improve reliability and performance across

Qualifications

• Experience in IT operations/production support.
• Hands-on expertise in cloud platforms (AWS).
• Experience with incident, problem, and release management.
• Strong cross-team communication and stakeholder management.

Responsibilities

• Manage end-to-end incident lifecycle, ensuring timely resolution within SLAs and KPIs.
• Perform advanced troubleshooting across technologies and environments.
• Lead or support RCA initiatives and problem management.
• Coordinate with cross-functional teams for issue resolution.
• Provide hands-on operational support during critical incidents.
• Develop and maintain automation scripts and CI/CD pipelines.

Skills

Cloud Platforms AWS

CI/CD Tools Jenkins

GitLab

GitHub

Python

PowerShell

Incident & Problem Mgmt

Observability & Monitoring

Tools

Jenkins

GitLab

GitHub

Job description

Job Description KONE is a global leader in the elevator and escalator industry, making people’s journeys safe, convenient, and reliable with smart and sustainable People Flow®. In a world where cities are constantly evolving and more and more people choose to live in them, we at KONE stand with one clear aim: to shape the future of cities. We make urban life more vibrant and livable. And we do it by enabling safe, sustainable, and effortless people flow for all. We help cities leave a positive mark on the planet - for the next century and beyond. We shape the future of cities.

KONE Technology and Innovation Unit (KTI) is where the magic happens at KONE. It's where we combine the physical world – escalators and elevators – with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies. KONE R&D brings together top talent from different disciplines into an industry-leading product and technology organization. We thrive in solving complex customer challenges, connecting legacy with the latest technologies across hardware and software engineering. In fact, roughly half of our R&D roles are in software. Agile ways of working mean that we are better able to meet our customers’ rapidly evolving needs for speed and innovation, in a global environment.

R&D unit in KTI is responsible for developing digital services at KONE. It’s the development engine for our Digital Services such as KONE 24/7 Connected Services, Office Flow and Partnership Ecosystem. Our common goal at KONE is to keep the end users safe and people flow uninterrupted. KONE moves 2 billion people every day and that means our services can really make cities better places to live

We are seeking a highly skilled and experienced Operations Engineer to join our Solution Operations team. This role focuses on ensuring system stability, driving operational excellence, and supporting end-to-end incident management across multiple platforms. The ideal candidate will combine strong operational expertise with hands‑on technical skills in DevOps, cloud platforms, and automation.

Key Responsibilities

• Operations & Incident Management
  • Manage and contribute to end-to-end incident lifecycle, ensuring timely resolution within defined SLAs and KPIs.
  • Perform advanced troubleshooting across multiple technologies and environments (global and local).
  • Lead and/or support problem management and root cause analysis (RCA) initiatives.
  • Collaborate with cross-functional teams (Product Owners, Developers, Business, and Support teams) for issue resolution.
  • Provide hands‑on operational support and coordinate with stakeholders during critical incidents.
• DevOps & Automation
  • Apply DevOps best practices to improve operational efficiency and system reliability.
  • Manage and maintain CI/CD pipelines using tools like Jenkins and GitLab.
  • Develop and deploy automation scripts using Python, PowerShell, or similar tools.
  • Contribute to continuous improvement of DevOps processes and workflows.
  • Actively work on the semi‑development workloads collected from the development teams.
  • Actively find opportunities & drive the AI initiatives within the CAI Ops stream.
• Monitoring & System Optimization
  • Monitor system health and performance using cloud-native and third‑party monitoring tools.
  • Identify opportunities for proactive monitoring, automation, and stability improvements.
  • Optimize infrastructure for performance, scalability, and cost‑efficiency.
• Technical Ownership
  • Maintain strong understanding of applications, infrastructure, and product architecture.
  • Manage configuration of systems within scope (where applicable).
  • Ensure proper documentation and adherence to operational standards and processes.

Required Skills & Qualifications

Must‑Have Skills

• Strong experience in IT Operations / Production Support.
• Hands‑on expertise in: Cloud Platforms: AWS CI/CD Tools: Jenkins, GitLab, GiHub Scripting: Python, PowerShell
• Proven experience in: Incident, Problem, and Release Management SLA/KPI-driven operations
• Cross-team communication and stakeholder management
• Solid understanding of DevOps principles and practices
• Experience with system monitoring, alerting, and observability tools
• Experience in infrastructure optimization and cost management

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.