Operation Engineer

KONE; Chennai District; On-site; INR 1,600,000 - 2,200,000; Full time

Job summary

KONE is seeking a highly skilled Operations Engineer to join our Solution Operations team. You will ensure system stability, drive operational excellence, and support end-to-end incident management across multiple platforms.

The role requires hands-on DevOps, cloud (AWS), automation, and strong collaboration with Product Owners, Developers, and Support teams to keep incidents resolved quickly and prevent recurrence.

Qualifications

• Strong experience in IT Operations / Production Support.
• Hands-on experience with AWS cloud platform.
• Proven experience in Incident, Problem, and Release Management.
• Experience with SLA/KPI-driven operations.
• Cross-team communication and stakeholder management.
• Solid understanding of DevOps principles and practices.
• Experience with system monitoring, alerting, and observability tools.
• Experience in infrastructure optimization and cost management.

Responsibilities

• Manage end-to-end incident lifecycle across multiple platforms with timely resolution.
• Perform advanced troubleshooting across technologies and environments (global and local).
• Lead and/or support problem management and RCA initiatives.
• Collaborate with cross-functional teams for issue resolution.
• Provide hands-on operational support and coordinate with stakeholders during critical incidents.
• Apply DevOps best practices to improve reliability and efficiency.
• Maintain CI/CD pipelines using Jenkins and GitLab.
• Develop automation scripts using Python or PowerShell.
• Contribute to continuous improvement of DevOps processes and workflows.
• Actively work on semi-development workloads from development teams.
• Drive AI initiatives within the CAI Ops stream.

Skills

IT Ops

Incident Mgmt

SLA/KPI

Collaboration

DevOps

Monitoring

Cost Optimization

Python

PowerShell

Tools

AWS

Jenkins

GitLab

GitHub

Job description

Job Description

KONE is a global leader in the elevator and escalator industry, making people’s journeys safe, convenient, and reliable with smart and sustainable People Flow®. In a world where cities are constantly evolving and more and more people choose to live in them, we at KONE stand with one clear aim: to shape the future of cities. We make urban life more vibrant and livable. And we do it by enabling safe, sustainable, and effortless people flow for all. We help cities leave a positive mark on the planet - for the next century and beyond. We shape the future of cities.

Job Description

KONE is a global leader in the elevator and escalator industry, making people’s journeys safe, convenient, and reliable with smart and sustainable People Flow®. In a world where cities are constantly evolving and more and more people choose to live in them, we at KONE stand with one clear aim: to shape the future of cities. We make urban life more vibrant and livable. And we do it by enabling safe, sustainable, and effortless people flow for all. We help cities leave a positive mark on the planet - for the next century and beyond. We shape the future of cities. KONE Technology and Innovation Unit (KTI) is where the magic happens at KONE. It's where we combine the physical world – escalators and elevators – with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies. KONE R&D brings together top talent from different disciplines into an industry-leading product and technology organization. We thrive in solving complex customer challenges, connecting legacy with the latest technologies across hardware and software engineering. In fact, roughly half of our R&D roles are in software. Agile ways of working mean that we are better able to meet our customers’ rapidly evolving needs for speed and innovation, in a global environment. R&D unit in KTI is responsible for developing digital services at KONE. It’s the development engine for our Digital Services such as KONE 24/7 Connected Services, Office Flow and Partnership Ecosystem. Our common goal at KONE is to keep the end users safe and people flow uninterrupted. KONE moves 2 billion people every day and that means our services can really make cities better places to live

We are seeking a highly skilled and experienced Operations Engineer to join our Solution Operations team. This role focuses on ensuring system stability, driving operational excellence, and supporting end-to-end incident management across multiple platforms. The ideal candidate will combine strong operational expertise with hands-on technical skills in DevOps, cloud platforms, and automation.

Key Responsibilities

Operations & Incident Management

• Manage and contribute to end-to-end incident lifecycle, ensuring timely resolution within defined SLAs and KPIs.
• Perform advanced troubleshooting across multiple technologies and environments (global and local).
• Lead and/or support problem management and root cause analysis (RCA) initiatives.
• Collaborate with cross-functional teams (Product Owners, Developers, Business, and Support teams) for issue resolution.
• Provide hands‑on operational support and coordinate with stakeholders during critical incidents.

DevOps & Automation

• Apply DevOps best practices to improve operational efficiency and system reliability.
• Manage and maintain CI/CD pipelines using tools like Jenkins and GitLab.
• Develop and deploy automation scripts using Python, PowerShell, or similar tools.
• Contribute to continuous improvement of DevOps processes and workflows.
• Actively work on the semi‑development workloads collected from the development teams.
• Actively find opportunities & drive the AI initiatives within the CAI Ops stream.

Monitoring & System Optimization

• Monitor system health and performance using cloud‑native and third‑party monitoring tools.
• Identify opportunities for proactive monitoring, automation, and stability improvements.
• Optimize infrastructure for performance, scalability, and cost‑efficiency.

Technical Ownership

• Maintain strong understanding of applications, infrastructure, and product architecture.
• Manage configuration of systems within scope (where applicable).
• Ensure proper documentation and adherence to operational standards and processes.

Must-Have Skills

Required Skills & Qualifications

• Strong experience in IT Operations / Production Support.
• Hands‑on expertise in:
  • Cloud Platforms: AWS
  • CI/CD Tools: Jenkins, GitLab, GiHub
  • Scripting: Python, PowerShell
• Proven experience in:
  • Incident, Problem, and Release Management
  • SLA/KPI-driven operations
  • Cross-team communication and stakeholder management
• Solid understanding of DevOps principles and practices
• Experience with system monitoring, alerting, and observability tools
• Experience in infrastructure optimization and cost management

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html